THOMASVILLE RESTORATION:
Mission Statement: Helping Families Put Their Homes and Lives Back Together
PRIMARY IMPACT
A project concierge coordinates different aspects of the project, including scheduling tasks, managing subcontractors, and ensuring that materials are delivered on time. This reduces the burden on homeowners and helps avoid delays. You help protect the homeowner’s investment by foreseeing potential problems and implementing strategies. A project concierge will help alleviate the stress and anxiety that homeowners might experience during a reconstruction project, allowing them to focus on other aspects of their lives. You will help put their home and lives back together.
DUTIES & RESPONSIBILITIES
- 100% compliance with following Thomasville’s Project Concierge Playbook
- Create long & short-term plans, including setting targets for milestones and adhering to the deadlines.
- Break down project budgets across all components/trades of the restoration project.
- Advocate for additional insurance proceeds when necessary to fund supplements.
- Delegate project tasks to in-house teams and/or subcontractors best suited to complete the job.
- Communicate consistently with homeowners and subcontractors to set clear expectations and ensure everyone is 100% aligned and synchronized.
- Communicate with the insurance adjustor/assigned representative to ensure all stakeholders are aligned with project goals, funding, & estimated completion times.
- Provide weekly project progress updates to Thomasville Team and insurance adjuster.
- Create and adjust schedules/targets on projects as needed to meet deadlines & profitability targets
- Comply and adhere to any safety and building codes.
- Order and manage materials and equipment.
- Create and collect change orders.
- Code and submit all receipts while checking QuickBooks to ensure accurate job costing.
- Make effective decisions when presented with multiple options for how to progress with the project.
- Ability to use conflict resolution tools when needed.
- Assist with collections (collect deductibles, pick-up checks at key milestones, and get signatures).
SKILLS & QUALIFICATIONS
- Experience in managing construction/home improvement projects
- Experience with analyzing Job Cost/Profitability (within Quickbooks is a plus)
- Self-motivated, self-directed, and takes ownership of getting things done-done-done
- Sets and achieves challenging goals
- Demonstrated leadership skills
- Strong interpersonal skills with ability to communicate effectively (email, text & phone)
- Excellent problem-solving skills with ability to make solid decisions independently
- Ability to multitask, prioritize, and manage time efficiently to meet deadlines/expectations
- Excellent customer service skills; ability to build solid relationships – teammates, vendors, customers
- Proficient in using Microsoft Word and Outlook
- Experience using Next Gear’s Dash project software or similar product (preferred)
- Empathy and compassion
- High integrity, honesty, and courage
Job Type: Full-time
Pay: $70,000.00 - $85,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Please explain disaster restoration in your own words
Experience:
- Construction: 5 years (Preferred)
- disaster restoration: 1 year (Preferred)
Work Location: On the road
