Position Title: Relationship Manager
Title of Supervisor: Head of Commercial Banking or Market Manager
River Valley Community Bank is a premier community bank, committed to meeting the needs of our clients with relationship-oriented products and services while creating an environment for our employees to develop and prosper producing enhanced shareholder value. At our bank you will be part of a welcoming and collaborative team, all of whom take great satisfaction in the confident and efficient delivery of banking solutions that drive an exceptional client experience. We take great pride in the trust we have earned and relationships we have established with our customers. We are also proud of and support our employee involvement in community activities and volunteerism in the markets we serve.
Summary of the Position
A Relationship Manager is a member of the Relationship Management/Business Development Team for River Valley Community Bank. They strive for excellence, focusing on customer service, collaboration, regulatory compliance, and safety and soundness in accordance with the bank’s objectives. Each Relationship Manager will develop new business relationships including lending and deposit products, cross-sell additional banking products, provide quality customer service, and will be active in the community including networking events and community service events. The Relationship Manager must understand and adhere to the bank’s policies and procedures while recommending and providing solutions which meet the client's needs. They are expected to have knowledge and understanding of, and be compliant with, all Federal and State bank regulations.
Duties and Responsibilities
- Establishes profitable new customer relationships and deepens existing relationships by matching their financial needs with all the appropriate banking products.
- Develops a comprehensive understanding of client’s needs providing integrated delivery of financial products/services which meet the clients’ needs while complying with bank policies and procedures.
- Achieves assigned sales targets and goals while maintaining a high level of client satisfaction and retention.
- Develops and manages prospect lists and actively calls on prospects to solicit and develop new relationships.
- Develops and maintains a strong referral networking and actively represents/markets the bank at civic and community functions.
- Works closely with branch staff and other customer facing roles within the bank to identify opportunities to deepen existing relationships and cross train staff on lending products.
- Identifies treasury management product, deposit, and lending opportunities within the existing portfolio and external prospects and works with the Treasury Management Officer to effectively implement new products/training with clients.
- Communicates the status of opportunities consistently to Senior Management through regularly scheduled meetings and on an as needed basis.
- Works closely with branch staff to train and discuss lending products with existing clients, as opportunities arise.
- Assists team in preventing and/or resolving customer issues.
- Responsible for assigned customer credit quality and reporting requirements, consistent with the Bank’s loan documentation and credit policies.
- Actively collaborates with lending, business development, and operational teams. Provides hands-on support to Bank’s lending personnel as a deposit and treasury product expert.
- Complies with the requirements of the Community Reinvestment Act (CRA). Maintains a working knowledge of Bank's written policies and procedures regarding, Bank Secrecy Act, Regulation CC, Regulation E, and other regulations as applicable to this job description.
- Performs and assists in other miscellaneous duties, as assigned.
Qualifications
Relationship Manager I
- Bachelor’s degree in business administration, finance, or related field or equivalent work experience.
- One year or more of Commercial Banking Relationship Management experience is preferred, but not required.
- Previous customer service experience.
- Strong verbal, written, and interpersonal communication skills with an ability to apply common sense to carry out instructions, read, analyze, and interpret many different types of communication.
- Experience working with others in a team setting to meet client needs and respond promptly to client requests.
- Willingness and ability to effectively recommend bank products and services that meet client needs.
- Willingness and ability to follow bank policies and procedures along with federal and state regulations while performing all other duties of the job.
- Basic knowledge of computers and computer software such as Microsoft Word, Outlook, and Excel.
- Previous experience with spreading software such as Moody’s, Baker Hill, CreditQuest, or a similar product is preferred but not required.
Relationship Manger II
- Bachelor’s degree in business administration, finance, or related field or equivalent work experience.
- Detail oriented with an ability to analyze and solve basic and more complex customer issues in a timely manner.
- Three years or more of Commercial Banking Relationship Management experience.
- Previous customer service experience.
- Strong verbal, written, and interpersonal communication skills with an ability to apply common sense to carry out instructions, read, analyze, and interpret many different types of communication.
- Experience working with others in a team setting to meet client needs and respond promptly to client requests.
- Advanced knowledge of computers and computer software such as Microsoft Word, Outlook, and Excel.
- Advanced knowledge of industry specific software such as Moddy’s, Baker Hill, CreditQuest, or a similar product.
Relationship Manager III/Market Manager
- Bachelor’s degree in business administration, finance, or related field or equivalent work experience.
- Seven years of relationship management experience.
- Willingness and ability to effectively recommend bank products and services that meet client needs.
- Proven leadership experience with the ability to motivate and develop a high performing team that collaborates well with internal partners/departments.
- Strong sales and business development skills with a track record of achieving sales targets and managing a team by monitoring sales activities and achieving team sales targets.
- Strong verbal, written, and interpersonal communication skills with an ability to apply common sense to carry out instructions, read, analyze, and interpret many different types of communication.
- Strong leadership and coaching skills. Ability to lead a team of several Relationship Managers, tracking sales activity, involved in calling efforts, and monitoring/tracking deal flow.
- Advanced knowledge of computers and computer software such as Microsoft Word, Outlook, and Excel.
- Advanced knowledge of industry specific software such as Moddy’s, Baker Hill, CreditQuest, or a similar product.
Compensation
- Base salary commensurate with experience and standard employee benefits package
Work Environment
- Office environment requires sitting and/or standing for one or more continuous hours, some travel within the bank footprint for client appointments, bank meetings, and community events.
This job description is not intended to be all-inclusive. The employee may perform other duties as assigned to meet the ongoing needs of the organization. The job duties and supervisor reporting relationship are subject to change.
