Remote Text Chat

GlideFast Consulting, a division of Apex Systems, is an Elite ServiceNow Partner that specializes in delivering exceptional solutions on the ServiceNow platform. We pride ourselves on offering industry-leading services, unparalleled expertise, and a track record of positive customer reviews. Our extensive experience in ServiceNow, combined with our unwavering commitment to customer success, sets us apart from our competitors and enables us to deliver successful outcomes for every client. Whether it's our deep platform knowledge, process-driven standardization, or innovative approach, we are dedicated to providing our customers with the best possible experience. ServiceNow Elite Sales, Services and Technology Partner Authorized ServiceNow Training Partner.

About The Role

We are looking for a dedicated and customer-focused individual to join our Customer Support team as a Remote Text Chat Specialist. In this role, you will be the first point of contact for customers, providing assistance and resolving inquiries via text-based platforms. This full-time, hourly position is ideal for someone fluent in English who is passionate about delivering excellent customer service while working from the comfort of their home.

What You'll Do

• Handle and respond to customer inquiries through text-based communication in a professional and timely manner.
• Provide accurate information about products, services, and company policies to customers.
• Troubleshoot and resolve issues related to customer accounts, orders, and discrepancies.
• Document customer interactions and maintain detailed records of all communications.
• Collaborate with other team members or departments to address more complex customer inquiries.
• Maintain confidentiality and security of customer data at all times.
• Identify trends in customer concerns and provide feedback to improve processes or services.
• Meet or exceed established goals for response times, accuracy, and customer satisfaction.

Qualifications

• Fluent in written English with exceptional grammar and spelling.
• Prior experience in customer support, preferably in a text-based or remote role.
• Strong communication and problem-solving skills with a customer-first attitude.
• Typing speed of at least 40 words per minute with high accuracy.
• Proficiency in using chat and ticketing platforms, as well as basic computer skills.
• Ability to multitask and manage multiple conversations simultaneously.
• Reliable internet connection and a quiet workspace for remote work.
• Flexibility to work shifts as required, including evenings, weekends, or holidays if needed.