While working under minimal supervision the Mobile Device Repair Lead will inspect, refurbish, test, troubleshoot and program electronic equipment. Attention to detail and mechanical aptitude is required while working on complex projects and assisting less experienced peers. Highly skilled with moderate level of proficiency.
This is an onsite role in our Lewisville TX facility with a schedule of Monday - Thursday, 6AM - 4:30PM.
What will be my duties and responsibilities in this job?
Assist Engineering Department with troubleshooting, software flashing support, and new product introductions
Serves as a resource to others in the resolution of complex problems and issues
Assists as Subject Matter Expert for internal and external clients
Conducts standup meetings and Tech Talks in supervisor’s absence.
Validates and evaluates new & tech damage product from line
Validates, provides feedback and enters line reworks into excel database
Validates & signs off on all UR/BER from line
Assists in evaluation and generation of material escalations
Assists in generation of Engineering change requests for process and documentation changes
Assists and completes submission of help desk tickets for associates requiring login issues, equipment issues, etc.
Conduct training, mentoring, and coaching of associates in job related functions and recommends to supervisor associate training opportunities
Monitors work flow and work in process in line and allocates resources accordingly keeping supervisor up to date
Conduct root cause failure analysis and troubleshooting on suspected defective devices
Perform electromechanical assembly using hand and electric tools
Must be able to perform precise component level and board repairs
Identify and report root cause deficiencies
Identify and report routine process deficiencies
Test, repair and troubleshoot devices to isolate root cause
Perform soldering and de-soldering using handheld soldering and hot air equipment
Work with care and urgency in order to meet production goals
Participate in continuous improvement and team building activities
Refer to and follow Standard Operating Procedures to perform the job duties
Use a computer to enter data into the company database
Physically move material as needed
Perform other duties as assigned
What are the requirements needed for this position?
High School diploma or GED required
Ability to maintain a minimum 2.0 device per hour when repairing/refurbishing devices and/or performing level II
Proficient in analog, digital and RF disciplines
Proficient in reading and understanding schematics
Demonstrated proficiency with soldering and de-soldering using handheld soldering and hot air equipment
Proficient in all process related procedures and equipment required for performing job functions of the Production Repair Department
What other skills/experience would be helpful to have?
3+ years of previous experience working in a manufacturing environment and technical electronic repair field
Associates degree in electronics or technical degree in a related field
Experience performing surface mount rework
What are the working conditions and physical requirements of this job?
Occasional: bending, squatting, kneeling, reaching, twisting, exposure to changes in temperature, being near moving machinery, and office machinery
This position requires incumbents to regularly sit at a desk and operate standard office equipment such as a computer and bar scanner
Employee is occasionally required to stand and walk, lift, carry and/or move up to 20 pounds
Specific vision abilities required by this job include close vision and the ability to adjust focus
Must be able to talk and hear
Required to use hands and fingers, handle, or feel objects, tools or controls. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
The noise level in the work environment is low, and it is an Electro Static Discharge (ESD) safe area; wrist strap and smocks must be worn at all times
Any posted application deadline that is blank on a United States role is a pipeline requisition, and we'll continue to collect applications on an ongoing basis.
Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.
For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.
