Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that works brings purpose to your life so that during your journey with us, you can continue to explore Accor's limitless possibilities. by joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Employee Benefit card offering discounted rates in Accor worldwide.
Learning programs through our Academies.
Ability to make a difference through our Corporate Social Responsibility activities like Planet 21.
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS
Job Description
Reporting to the Reservations Manager with a direct line and Director of PR, Digital Marketing Manager with a dotted line, the Reservations Coordinator is responsible for coordinating and assisting in the daily operations of the Reservations team and provides direct administrative support and assistance to Reservations Manager and PR and Digital Marketing team.
Telephones - Assist with answering telephones within 3 rings for the Reservations Office and directing calls appropriately.
Taking sleeping room reservations over the phone and assisting with any reservations related inquiry
Manage shared reservations inbox to respond to inquiries over email
Manage communications with guests over third-party extranets such as Expedia Partner Central – send pre-arrival servicing message to all Amex Hotel Collection arrivals in advance of their stay
Manage Passkey reservation links for in house groups
Detailing of reservations to include ETAs, guest preferences, soliciting ALL enrollment, upselling and creating “surprise and delight” moments.
Ensure deposits are taken on bookings that require pre-payment. Use Secure Pay to set up billing on reservations as needed.
Amenities - Process amenity requests in Royal Service and assure note card from Manager is brought to IRD. Set traces for any amenity packages booked.
Work with Director of PR to assist with internal communications to spread word about hotel and restaurant news with colleagues, including designing collateral.
Assist Director of PR with F&B photo shoots for OAK Long Bar + Kitchen (hold lights, move plates, etc.)
Assist PR & Marketing with drafting of social media copy and captions.
Assist Digital Marketing Manager with hotel reputation and website management
Support in preparing digital marketing month end reporting
Assist with managing and organizing hotel digital photo library (collecting and saving wedding images)
Participate in hotel and sales training programs when applicable.
Conduct “shop calls” to competitive hotels to gain current market availability and rate information.
Provide back up to all other Coordinators in Sales and Events as appropriate.
Train in all coordinator tasks to assist as necessary and assist in training peers on job duties to develop strong cross trained team.
Attend meetings, take minutes and draft notes as required.
Have a complete knowledge of hotel services and accommodations.
Maintain regular attendance, as required by scheduling, and in compliance with hotel standards.
Approach all encounters with guests and employees in a friendly, service-oriented manner.
Ensure prompt and courteous service is extended to both internal and external customers.
Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
Maintain high standards of personal appearance and grooming, adhering to the proper dress code and wearing nametag while working
Qualifications
EDUCATION: College degree or diploma in Hotel/Restaurant Management an asset.
TOOLS & EQUIPMENT: Must possess an advanced degree of knowledge in Excel and Word. Knowledge of Opera an asset, Canva and web CMS platforms (Wordpress) an asset. Social media savviness a plus.
PHYSICAL REQUIREMENTS: Sedentary work. Exerting up to ten pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry push, pull or otherwise move objects, and long hours sometimes may be required.
MENTAL REQUIREMENTS:
- Energetic, self motivated and flexible to change
- Excellent verbal and written communication skills
- Must be professional, enthusiastic, a strong team player and possess excellent
organizational skills
- Proven ability to meet deadlines in a fast paced work environment
- Ability to multi task to accomplish job responsibilities
- Competency learning and using various technology, sales systems and digital platforms
Additional Information
A team devoted to service and accuracy as they work with team members from other departments in an environment where learning and growth are continual.
