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Room Reservations - Reservations Agent

Hotels and Resorts of Halekulani
$24 - $29 an hour
Honolulu County, Hawaii
Full time
2 weeks ago
LEGACY is a core value that Halekulani lives by to celebrate our cultural history. For over 100 years, the hotel has welcomed visitors to Waikiki Beach, sharing our gracious hospitality, impeccable service, and unparalleled cuisine. Halekulani and Halepuna Waikiki employees live the legacy through the "art of service."

POSITION SUMMARY

The Reservations Agent is responsible for the input and accuracy of all Room Reservations. The agent will exhibit a thorough knowledge of hotel billing and will maintain detailed and accurate records of guest preferences, reservation policy and procedure. They will continuously look for ways to improve each guest experience by providing prompt, courteous, and efficient handling of all requests for reservations, modifications, cancellations, and general hotel information received by phone, fax, mail, and electronic mail internally and externally.

ESSENTIAL FUNCTIONS

SUPERVISORY REQUIREMENTS

Reports To: Reservations Manager

Supervises: None

EDUCATION/EXPERIENCE

LICENSES/CERTIFICATIONS

KNOWLEDGE, SKILLS, & ABILITIES

PHYSICAL DEMANDS

The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT

Hotels and Resorts of Halekulani is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
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