Resident Support Specialist
In this role, you will be responsible for administrative and financial tasks, including managing delinquency processes, coordinating service requests, and providing onsite team support to allow for a great resident experience at our many build-to-rent communities.
Duties/Responsibilities:
Resident Communication & Support:
- Manage emails, calls, and follow-ups with residents.
- Review applications and check in on HOA (Homeowners Association) support.
- Provide support to the team when short-staffed.
Delinquency Management:
- File evictions and writs with Nationwide.
Weekly Reporting:
- Weekly reporting (specific details not outlined, but could include updates on delinquencies, service requests, etc.).
Notices and Documentation:
- Send out 3-day notices to residents (around 150 notices per month for the Houston Division).
- Audit month-to-month charges and track lease renewals.
Eviction & Policies:
- File and audit eviction hold-off agreements.
- Open and manage major complaints.
- Process policies related to renter's insurance and Rhino security deposits.
Service Coordination:
- Process new service applications.
- Coordinate with service vendors and manage service calls and emails.
- Update the make-ready board for property readiness.
- Supervise utility setup with Conservice.
Accounting & Ledger Management:
- Correct resident ledgers and process purchase orders (POs) and invoices.
- Account for final deposits and ensure accurate accounting for transactions.
The above listing represents the general duties considered essential functions of the job and is not to be considered a detailed description of all the work requirements that may be inherent in the position. Other duties may be assigned, as necessary.
Qualifications:
- Required: High School Diploma or GED
- Preferred: Bachelor's degree preferred in business, Real Estate, Property Management, or a related field.
- 1-2+ plus years of onsite experience in residential property management.
- Excellent interpersonal and communication skills, with the ability to build and maintain positive tenant relationships.
- Familiarity with property management software and technology solutions, including Yardi and Microsoft Excel.
- Knowledge of relevant laws and regulations governing property management.
Essential Functions:- Strong proficiency in Yardi, Assistance Manager level required,.
- Reliable transportation that meets job responsibilities.
- Valid Texas Driver's License.
- Maintain at least minimum car insurance required by Texas law.
- Report to the community daily, following the regular schedule from Monday to Friday, with some flexibility to include weekends, holidays, and after-hours as needed.
- Provide daily on-site support as required.
- Ability to access, input, and retrieve information from a computer and/or electronic device.
- Excellent organization, coordination, and project management skills.
- Lift or move items up to 25 pounds.
- Ability to walk, sit or stand for long periods of time.
- Reliable transportation that meets job responsibilities
- Ability to communicate effectively through written and verbal communication in English.
Wan Bridge is an Equal Opportunity Employer.
