Company: Gagne & Son, LLC
Location: Kittery- with coverage in other locations as needed
Position: Retail Store Manager
POSITION RESPONSIBILITIES:
- Contact, develop and maintain long lasting business relationships with new and existing Concrete Construction and General Contractors.
- Learn our catalog of resale and manufactured products.
- Work closely with Finance, Purchasing, and other Sales locations, to ensure timely billing, adequate inventory levels and accurate delivery.
- Manage inventory and minimize shrink through solid operational practices.
- Develop the retail space to its fullest potential and create displays that draw customers.
- Process orders in our Point-of-Sale system.
- Accurately handle payments by Cash, Checks, Credit Cards and Charges to Customer Accounts who have credit terms.
- Control store overhead and operating costs.
- Maintain a professional image in self and work environment.
- Manage a team of 3-5 employees in day-to-day store operations
- Responsible for holding employees accountable to Gagne and Son standards and expectations. This includes training, coaching and disciplinary action when required.
- Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
- Manage all controllable costs to keep operations profitable.
- Analyze and interpret sales trends to facilitate planning.
- Ensure standards for quality, customer service, health and safety are met.
- Address and resolve customer issues promptly.
- Protect employees and customers by providing a safe and clean environment, obeying and enforcing all safety and legal requirements.
- Assist with other duties as needed.
Recommended Skills, Knowledge, and Abilities:
- Excellent customer service skills.
- Proven track record of success leading a sales team.
- Demonstrated leadership ability.
- Knowledge of landscaping and masonry products a plus.
- Forklift experience a plus.
- Good communication skills and a positive, proactive approach to people.
- Ability to use a computer and Microsoft Office applications.
- Ability to organize, prioritize and manage multiple responsibilities, with attention to detail.
- Strong work ethic – reliable, positive attitude, self-starter.
Job Requirements
- High school diploma or equivalent.
- Candidates must be able to pass a pre-employment physical.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Paid time off
- Parental leave
- Tuition reimbursement
Shift:
- Day shift
Experience:
- Store management: 1 year (Required)
- Hardscape/ Masonry: 1 year (Preferred)
Ability to Commute:
- Kittery, ME 03904 (Required)
Ability to Relocate:
- Kittery, ME 03904: Relocate before starting work (Required)
Work Location: In person
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