Roving Quality and Education Manager - NSW

Join Bupa as a Roving Quality and Education Manager and play a pivotal role in supporting our care homes to achieve outstanding resident outcomes, quality compliance and continuous improvement. Working closely with Care Managers and General Managers, you'll provide expert coaching, education and hands-on quality support while building capability across our homes.

This permanent full-time role offers variety, travel, autonomy and the opportunity to influence care outcomes across multiple locations while being supported by an excellent leadership team.

The heart of the role:

Based at Kempsey covering Regional NSW locations including Hunter New England, Upper Hunter, Northern NSW and Mid North Coast as Roving Quality and Education Manager and reporting to the General Manager, you will lead the homes in relation to quality care and services, ensuring quality governance, compliance and the competency of team members is delivered to achieve the requirements of the Aged Care Quality Standards and meet Bupa’s policies and processes, ensuring residents are aided to live longer, healthier, and happier lives. You will assist in identifying improvement opportunities as well as hands on support in remediating gaps, and coaching Care Home leadership team for sustainability.

Duties include:

• Provide quality focused leadership and coaching.

• Provide guidance in relation to documentation/recording to ensure care and services provided meets expected outcomes.

• Develop team members knowledge and understanding of expectations of practice within the framework of the Aged Care Quality Standards and their own scope of practice.

• Identify areas of employee’s skills/knowledge that require further learning/competency development and create a plan to achieve this

• Ensure care home and team members are prepared through preparedness activities and maintains currency of the Commission Entry Questions.

• Maintain the Care Home’s Plan for Continuous Improvement (PCI) in collaboration with leadership team Meet monthly or more frequently with the GM and CCM’s to review and track progress of PCI items.

• Complete month end Quality Indicator Report, including analysing data, discussing, and articulating insights with CCMs and GMs, and ensuring improvements are transferred to the PCI and implemented.

• Responsible for ensuring Government NQIP (National Quality Indicator) program data is submitted in line with Bupa timeframes, and analysed, with any improvements documented and actioned.

• Coordinates the completion of all monthly Care Home Audits within the Operations Essential audit program.

• Management and delivery of the highest quality clinical care of Residents person centred care for residents, including assessment, planning, implementation, and evaluation.

• Maintain accurate records and documentation consistent with policy, legislation, and privacy requirements.

The Benefits

• Free Kids Club - providing full childcare for all morning and afternoon shifts

• 5-x free telehealth GP appointments through Blua (our digital health platform) for you or your immediate family.

• VIVA Happier and Healthier - our employee wellbeing program - live healthier and happier – see more about Why we work at Bupa; We’ve got your back. We support our people to be the best version of themselves, physically and mentally, so they can be the best support for our customers. If our customers deserve outstanding healthcare, then so do you.

• Career development: You’ll have a real say in shaping the future direction of the business and your own career because we believe that when you grow, Bupa grows.

• Access to leading training and professional development - supported by our quality education team and expert clinicians with a commitment to clinical excellence

• Comprehensive induction and buddy program - we set you up for success from the outset and ease you into your new role with support

• Be recognised and rewarded - Bupa Love Reward & Recognition Program ensures that the gratitude of our residents and their families is passed on to staff who deserve it

• Competitive salary + travel, accommodation and relocation support

• Broaden leadership experience across multiple care homes

• Flexibility, variety and the opportunity to make a significant impact across Regional NSW (Hunter New England, Upper Hunter, Northern NSW and Mid North Coast)

What will you bring?

• Bachelor of Nursing with current APHRA is essential.

• Postgraduate qualification in Aged Care and Cert IV in Training and Assessment (TAE40116) is desirable.

• Proven track record in delivering quality clinical care, coaching, delivering training.

• Ability to foster a team environment and build collaborative relationships.

• Highly effective communication, leadership, and relationship management skills

• An understanding of Resident Rights, Aged Care Accreditation Standards and Outcomes

Be at the Heart of It – your new team is ready to welcome you!

Just so you know, everyone will be required to complete pre-employment checks as part of the application process.

Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.

*Eligibility criteria and conditions apply