Macmillan is seeking a detail-oriented and customer-focused [Contract] Author Care Royalties Coordinator. This crucial role will involve managing a high volume of email correspondence, providing clear and accurate information regarding royalty statements, payments, and related processes. The ideal candidate will possess excellent communication and problem-solving skills, a strong understanding of financial details, and the ability to maintain positive relationships with our valued authors and agents.
Responsibilities:
Monitor and respond to queries related to payments and financial processes
Investigate and resolve discrepancies or questions related to royalty payments and
statements
Collaborate with internal departments such as Finance, Contracts, Editorial, etc. to
gather necessary information
Guide authors and agents through the royalty payment process and timelines
Maintain organized records of all email correspondence and resolutions
Support in establishing and documenting workflow and operational improvements,
including the implementation of a new ticketing system
Assist in the preparation and distribution of royalty statements as needed
Contribute to the development and maintenance of FAQs and other resources for
authors and agents regarding royalties
Perform other related duties as assigned
Qualifications:
Established written and verbal communication skills
Proven ability to manage a high volume of email with excellent organizational skills and
a proactive approach
Excellent problem-solving and analytical skills, with the ability to think critically and find
effective solutions while remaining patient and understanding
Demonstrated ability to work both independently and collaboratively within a team
environment
Strong organizational and time management skills, with the ability to prioritize and
manage multiple tasks effectively
Proficiency with Microsoft Excel and experience working with financial systems is a plus
Familiarity with publishing industry practices and terminology is desirable
This contract role will have an hourly rate of $25-30/hour and be onboarded/paid through Noor Staffing.
Macmillan Publishers is the U.S. trade company that is part of the Holtzbrinck Publishing Group, a large family-owned group of media companies headquartered in Stuttgart, Germany. Holtzbrinck Publishing Group's publishing companies include prominent imprints around the world that publish a broad range of award-winning books for children and adults in all categories and formats.
U.S. publishers include Celadon Books, Farrar, Straus and Giroux, Flatiron Books, Henry Holt & Company, Macmillan Audio, Macmillan Children’s Publishing Group, The St. Martin's Publishing Group, and Tor Publishing Group. In the UK, Australia, India, and South Africa, companies in the Holtzbrinck Publishing Group publish under the Pan Macmillan name. The German publishing company, Holtzbrinck Deutsche Buchverlage, includes among its imprints S. Fischer, Kiepenheuer & Witsch, Rowohlt, and Droemer Knaur.
We are an Equal Opportunity Employer. We are actively seeking job applicants who reflect a broad representation of differences, including race, ethnicity, religion, sex, sexual orientation, gender identity/expression, physical ability, neurodiversity, age, family status, economic background and status, geographical background and status, and perspective. We believe that the best companies reflect the incredible diversity in viewpoints, backgrounds, and identities of the world in their staffs, and are committed to inclusive hiring across departments and levels. The successful candidate for this position will be an employee of Macmillan Publishing Group, LLC.
