Sales Affiliates Agent : KD

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as Miway and the Group Office – the group provides many opportunities for growth and development.

What will you do?

Under direct supervision you will be responsible in managing relationships with Miway’s affiliate partners and converting affiliate‑generated leads into sales. The role involves handling inbound and outbound calls, assisting customers referred through affiliate channels, and ensuring exceptional customer service and sales performance. As an Affiliate Agent you will be handling multi‑channel communication, support policy queries, and contribute to sales and service excellence. May provide customers with essential and information regarding products and services.Predictive dialling may be used when contacting the client. Provides quality service to external and internal customers by ensuring accuracy in recording of data.

What will make you successful in this role?

Minimum Requirements

Qualification Required

• Matric / Grade 12 / Standard 10 / NQF 4
• RE5 Certificate (as per DOFA date)
• Fully FAIS Accredited (as per DOFA date)

Minimum Experience

• Minimum 1-3 years sales experience in a Call Centre Environment.
• Short-Term insurance experience would be advantageous.

Knowledge and Skills

Undertake Outbound Tele-SalesService inbound client queries, requestsAdministration and processingQuality, compliance and accreditation

Personal Attributes

Communicates effectively - Contributing dependentlySituational adaptability - Contributing dependentlyAction orientated - Contributing dependentlyPersuades - Contributing dependently

Core Competencies

Being resilient - Contributing dependentlyCollaborates - Contributing dependentlyCultivates innovation - Contributing dependentlyCustomer focus - Contributing independentlyDrives results - Contributing dependently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

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