The Sales & Convention Services Coordinator is a dynamic role supporting both sales and event management in ensuring seamless execution of group bookings, meetings, and events. This fast-paced position requires exceptional organizational skills, attention to detail, and the ability to thrive in a collaborative environment. As a primary internal liaison, this role is integral to delivering 100% guest satisfaction and offers significant growth potential into management.
Key Responsibilities:
- Serve as a primary point of contact within the sales department, relaying group and event details to the hotel operations team to maintain a cohesive approach to group services for flawless execution.
- Assist in administrative duties, including contracts, proposals, banquet event orders, and reports, ensuring accuracy and timeliness.
- Input rooming lists.
- Support pre-event planning, on-site coordination, and post-event follow-up to ensure client satisfaction.
- Collaborate with the Director of Sales and Sales Manager to achieve departmental goals and targets.
- Handle client inquiries and requests with a focus on delivering exceptional service. Utilize the sales CRM, Envision, to track leads, manage bookings, and analyze sales data.
- Assist with billing and invoicing processes related to events and group bookings.
- Continuously seek opportunities to enhance guest satisfaction and improve departmental efficiency.
Qualifications:
- At least 1-2 years of experience in sales, events, or a related field, preferably in hospitality.
- Strong organizational and multitasking abilities.
- Excellent written and verbal communication skills.
- High attention to detail and accuracy.
- Proficient in Microsoft Office Suite
- Experience with event management software; experience with Envision is a plus.
- Experience with hotel PMS systems, particularly Opera, is a plus.
Traits:
- Adaptability to a fast-paced work environment.
- A proactive and solution-oriented mindset.
- Strong interpersonal skills with the ability to build positive relationships with clients and colleagues.
Core Competencies:
- Customer Focus
- Planning and Organizing
- Interpersonal Savvy
- Detail Orientation
- Composure
- Problem-Solving
- Teamwork and Collaboration
- Adaptability
- Time Management
- Drive for Results
Work Environment:
- High-paced, collaborative, and dynamic environment.
- Potential for growth into leadership roles within the sales or event management fields.
At Hyatt Centric Downtown Portland, we pride ourselves on creating memorable experiences for our guests and fostering a positive work culture for our team. If you are passionate about hospitality and thrive in a detail-oriented, fast-moving environment, we encourage you to apply!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
