Overview:
The successful candidate for the Sales & Audience Services Associate role at Arena Stage will be at the forefront of operational excellence, providing comprehensive support that spans ticket and subscription sales, customer service and support, and donation processing. They will uphold essential office functions and ensure the smooth execution of daily will call and front-of-house activities. As a champion of customer service, the individual will deliver exceptional service to both new and existing patrons, guaranteeing timely and professional responses to all inquiries. The successful candidate will engage in proactive sales initiatives through outbound calls. They will also demonstrate versatility by supporting a variety of departmental needs, from report verification to assisting with external rentals and special events, embodying flexibility and a commitment to excellence in all tasks. This role is pivotal in maintaining the high standards and vibrant patron engagement that are hallmarks of Arena Stage.
Responsibilities:
- Provides operational support for the department: provides information on Arena Stage, its services, productions, single tickets, and subscription packages to patrons over the phone, in person, and via email.
- Sells seats, solicits donations, and processes payments for all of our programs.
- Provides excellent customer service to new and existing patrons; replies to patron queries in a professional manner.
- Monitors inbound phone queue, prepares mail, packages subscriptions, and prepares and facilitates daily will call.
- Makes outbound sales calls as requested by managers.
- Assists in checking reports to ensure proper functionality, hygiene, and confirmation of all ticket sales.
- Monitors incoming mail and emails to shared office inbox and accurately processes ticket requests
- Assists with pre-show audience operations including ticket scanning stations and Visitor Services desk staffing.
- Assist with external rentals in both a box office and front-of-house capacity, which also may include shifts assisting with the events team. Additional Projects as needed, including but not limited to: contacting patrons with a balance on their order; entering and, as needed, escalating, responses to post-performance surveys; and general office clerical work.
Requirements:
- 1 year customer service experience (full or part time); an associate's or higher degree in a related field (theatre, hospitality, marketing) can substitute for up to six months of experience.
- Previous ticket sales experience preferred; arts background or passion preferred.
Schedule:
The successful full-time candidate for this job will work 1-3 days out of Tuesday - Sunday, from 11:45-8:15; one weekend day is required, two preferred. Any changes in scheduling based on office needs will be discussed, and where possible, at least two weeks notice will be given.
