School of Rock is the original performance-based, interactive music school founded in 1998 in Philadelphia. With 400+ schools, and a strong internationally recognized brand, School of Rock is the largest after-school music education provider. Our mission is to help kids rock their worlds!
The Customer Support & Sales Representative is responsible for bringing in new clients and ensuring a consistent customer onboarding experience. With an emphasis on developing and maintaining strong client relationships, the right person for this role will demonstrate outstanding sales and customer service skills. Reporting to the General Manager, they will assist in marketing efforts to bring students into the school, and play a key role in student retention.
Primary Duties:
- Manage incoming leads and pitch the various programs
- Guide customers through the onboarding experience
- Assist General Manager with a wide variety of tasks as required
- Schedule and lead tours for prospective students and parents
- Develop relationships with students and their families
- Answers phones and field inquiries
- Works on special projects, prepare reports, and other administration including billing
- Adheres to the SOR Code of Conduct, safety policies, including the Monitoring and Supervision policy.
Skill Requirements:
- Two years + working Front Desk, Reception, and/or Customer Service role
- Two years + in sales
- Welcoming, outgoing demeanor essential
- Takes initiative and is comfortable developing more efficient processes and procedures to improve profitability
- Interest in music and related arts
- Experience working with young people
It is the policy of the School of Rock to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. School of Rock complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
School of Rock expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of School of Rock's employees to perform their expected job duties is absolutely not tolerated.
Job Type: Part-time
Pay: $20.00 - $23.00 per hour
Benefits:
- Flexible schedule
Work Location: In person
