Sales Engineer

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Why we need this role

The role consists of helping sales generating, designing and closing opportunities on their list of accounts. For each opportunity he/she is engaged on, the role includes gathering and translating customer requirements into a high level technical and service design, to ensure client satisfaction by meeting their defined technical expectations:

• Opportunity detection, generation, qualification and requirements gathering from Technical prospective
• Solution design including underlying technical architecture, service definition and transition plan
• Technical and product expertise to the customer during the presales stages
• Overall solution costing
• Presentation of that solution to the customer

What you will do

• Help to evangelise customers to detect and generate opportunities.
• To be the customer’s technical consultant, allowing a review of the customer’s current services and leading to a reengineered solution for better performance, cost savings and easier management for the customer and the network
• Meet and work closely with the customer to understand their business objectives, needs, requirements and compelling criteria to better shape the solution and translate them into a high level technical and service design that integrates smoothly into the customer environment.
• Understand current and emerging technologies to provide the customers with the information needed to make informed telecommunications decisions. Look at Colt offerings and provide a complete solution for a customer based on industry-proven technologies.
• Ensure timely and accurate qualification of opportunities.
• Partner with the sales team to recommend the most appropriate solution to the customer.
• Liaise between the customer and Colt Engineering, Product, Delivery and Operations, to ensure each is aware of the customer solution and to create an effective installation
• Ensure Colt is focusing on solutions we can win and are aligned to Colt strategy.
• Own the solution during the assess and design phase.
• Mainly focus on customer requirements and deviations from the Colt service catalogue.
• Manage 3rd Party partners and all Colt concerned departments to design a fit for purpose and a deliverable solution.
• Manage the cost of the different elements that build the solution to ensure it best fits the customer’s requirements and is most cost effective
• Document the final Solution design to a level of detail and rigour that enables customer to comfortably contract with Colt for a clearly defined service and solution and service outcome.
• Document the final Solution design to a level of detail and rigour that enables all relevant technologies and services to be identified for internal approval.
• Identify and quantify the associated gaps and risks including mitigation plans in conjunction with Commercial/Bid management, and other sales supporting entities whenever appropriate.
• Maintain a high degree of and thorough knowledge of all Colt products, services capabilities.
• Maintain a high degree of and thorough knowledge of the customers he/she is supporting selling to.
• Adherence to Colt governance processes, tools and sales methodology.

What we're looking for

Must haves:

• Business level Japanese and English skill
• Experience in a presales position.
• Proven and successful experience in working with sales.
• Proven track record in successful customer solution design in specific ICT (information & communication technologies) areas: managed networking, managed IT, project and service management.
• Experience of designing and selling such services: fibre, Optical, Ethernet and IP private networks, accesses to the Internet, resiliency and security services, etc)
• Excellent understanding of ICT customer challenges, technologies and the competitive environment.
• Proven technical skills in Ethernet, IP and Security.
• Technical skills in some / all of the following areas:
• Managed networking: protocol stack, IP addressing, routing protocols, Transmission (DWDM, Ethernet), MPLS, VPNs, SD-WAN, Router/SW…
• Strong communication and presentation skills
• Commercial Acumen - good understanding of pricing strategies, financial analysis methods and negotiation strategies

Might haves:

• Experience in working with international teams.
• Proven track record in business and ICT transformation solutions.

What we offer you:

Looking to make a mark?

At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do.

Instead, we employ people we trust, who come together across the globe to create intelligent solutions.

Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.

We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.

Diversity and inclusion

• Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.

Most recently we have:

• Signed the UN Women Empowerment Principles which guide our Gender Action Plan
• Trained 60 (and growing) Colties to be Mental Health First Aiders
• Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages.

Benefits

Our benefits support you through all parts of life, for both physical and mental health.

• Flexible working hours and the option to work from home.
• Extensive induction program with experienced mentors and buddies.
• Opportunities for further development and educational opportunities.
• Global Family Leave Policy.
• Employee Assistance Program.
• Internal inclusion & diversity employee networks.

A global network

• When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.