Salon Customer Relations Specialist

Benefits:

• Employee discounts
• Opportunity for advancement
• Training & development

Do you love people and making their day feel extra special? Do you thrive in high energy environments? Great at helping people? Like to work with a team to reach sales goals?

We are looking for day-makers! If you have an outgoing personality, great customer service and sales skills, the ability to work in a fast-paced environment, outstanding time management skills, and of course people skills - we want to talk to you.

The Salon Customer Relations Team Member provides exceptional service to our clients every time they visit. Beyond hospitality and customer service, they also support the smooth running of salon operations and helps manage the flow from open to close. Check clients in and out, book appointments, sell retail, accurate record keeping of clients, resolve client issues, upbeat positive vibes, create fun!

RESPONSIBILITIES

• Provide a high level of customer service to customers
• Reach daily, weekly, sales goals
• Resolve any Customer Service issues that arises with professionalism and aligned with the company's values
• Provide support to hairstylists
• Assist salon management in daily tasks
• Facilitate successful appointment check-in process including seating and communicating with stylists at check in
• Book new appointments
• Be proactive, helpful and efficient
• Be a team player and promote camaraderie
• Promote and maintain the Sharkey’s Cuts for Kids brand aesthetic, atmosphere and culture
• Manage day to day business

QUALIFICATIONS

• Prior customer service management
• Prior Sales experience
• Prior scheduling experience
• Prior experience managing a team a plus
• Actively participate in sales and customer service feedback to meet sales bonus and team bonuses
• Outstanding customer service and problem-solving skills
• Exceptional communication skills and ability to work with a wide range of personalities
• Friendly and professional phone and email etiquette
• Experience with basic word processing and spreadsheets a plus
• Experience with Salon Ultimate software a plus but not necessary
• Salon experienced preferred

SCHEDULE & AVAILABILITY

• Part Time
• Weekend Availability
• Flexible schedule

Pay:

• $14.00 - $16.00 per hour
• Commission from retail sales

Experience level:

• 3 years

Shift:

• 4-hour shift
• 8-hour shift

Work setting: In-person


Ability to commute to salon in Round Rock, TX (Required)

Experience:

• Sales: 3 years (Preferred)
• Scheduling: 1 year (Preferred)
• Customer service: 3 years (Preferred)

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Sharkey's Cuts for Kids Corporate.