Job Title: Seasonal Skate Host Leader – Part-Time / Non-Exempt
Location: Maggie Daley Park, Chicago, IL
Reports To: Operations Manager
Reports To: Operations Manager
Position Summary
Maggie Daley Park is seeking a confident, guest-focused, and safety-minded Seasonal Skate Host Leader to support the operations of the park’s iconic Ice Skating Ribbon during the winter season. In this leadership role, you’ll guide and support the team of Skate Hosts while ensuring a high-quality experience for all skaters. This position blends strong customer service skills with on-ice leadership and operational oversight. The ideal candidate is an experienced skater, a natural leader, and someone who can keep calm in high-energy, guest-facing situations.
Key Responsibilities
- Supervise guest behavior on and off the ice to ensure safety and adherence to rink rules.
- Respond quickly to falls, injuries, or incidents and provide appropriate assistance.
- Lead by example in delivering friendly, professional guest service.
- Act as a primary point of contact for questions, safety concerns, and general rink inquiries.
- Support ice maintenance, surface clearing, and overall cleanliness of the rink area.
- Monitor skate inventory and assist with fitting and returns as needed.
- Guide, support, and motivate seasonal Skate Hosts during shifts.
- Provide on-the-job coaching and serve as a mentor for new team members.
- Assist with onboarding, staff readiness, and coordination of shift schedules.
- Oversee guest safety during events, programming, and busy operational periods.
- Lead or assist in setup and takedown for group bookings, special skate nights, and park events.
- Complete other job responsibility and duties as assigned.
Schedule Requirements
This is a seasonal, part-time position. Candidates must be available to work evenings, weekends, and holidays, with flexibility during peak periods and special events.
Qualifications
- Strong ice-skating ability required
- Prior experience in a leadership or supervisory role preferred
- Excellent communication and interpersonal skills
- Experience in customer service, recreation, or events is a plus
- Ability to stay calm, professional, and proactive in a fast-paced environment
- Commitment to guest safety and creating a welcoming, inclusive atmosphere
- Ability to work in the cold and warm weather conditions
Physical Requirements
- Frequent walking and standing; occasional sitting for extended periods
- Ability to lift and move up to 30 pounds regularly
- May be required to assist guests physically in case of falls or emergencies
- Reasonable accommodations will be made in accordance with applicable laws.
Compensation: $24.00/hour
Benefits
- Paid Leave Accrual
- Sick Time Accrual
- 401(k) once eligibility is met
How to Apply
All candidates must apply through our official online application system. For applicants requiring reasonable accommodations during the application process, please contact 312-235-7148.
Recruiter Contact
Maggie Szot – HR Manager
Phone: (312) 235-7148
Phone: (312) 235-7148
Maggie Daley Park is proudly managed by ASM Global, the world’s leading venue management and services company. ASM Global is an Equal Opportunity/Affirmative Action Employer and is committed to hiring a diverse workforce. We encourage applications from Women, Minorities, Individuals with Disabilities, and Protected Veterans.We are a VEVRAA Federal Contractor.
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