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Security Director

Andy Frain Services
Hagerstown, Maryland
Full time
June 27, 2025

JOB SUMMARY:

This is a Director of Security position located at Washington County, Maryland for Hagerstown Premium Outlets. This position will require the candidate to also work on the weekends, some holidays, and special events at the property. 

Andy Frain Services is looking for a highly motivated individual that is multi-task-oriented to manage a Security contract. Manages the accountability of all Supervisors and staff for given accounts. Has full responsibility for performance, service and budget of assigned contracts. Manages a safe environment for all employees, vendors, and personnel. Support all areas in their security needs and be an integral part of the facility needs. Establish working relationships with local police and fire departments, as well as, with facility reports and others. Demonstrates and abides by Andy Frain Services Core Values and the operating principles set forth, while maintaining 100% compliance w/all staff training. Managers must possess and maintain a professional image and must demonstrate strong leadership skills.

RESPONSIBILITIES/DUTIES:

  1. The delivery of quality service and positive interaction with our customers is critical to the completion of all the tasks within this job description. The ability to greet all visitors, vendors, and employees; while continuously maintaining the standards of excellence in presentation and professionalism. This is also a requirement of your staff.
  2. Provide lead direction at assigned client site(s); to enforce security/safety programs and ensure that post orders are followed, that established rounds are completed, and that adequate reports and logs are filed daily and weekly.
  3. Develop and implement security procedures and compliance with facility policies and procedures and applicable stated and federal laws. Maintain a working knowledge of all emergency policies, procedures and regulations; respond immediately to emergency alarms or calls for help, determine course of action, notify appropriate authorities and assist as needed.
  4. Knowledge of life safety systems, fire panels, CCTV system computers. Staff is to ensure the continuous and safe operation of all elevators and access doors is critical. Maintain contact with authorized personnel/contractors who are responsible for maintenance and upkeep of said devices.
  5. Equipment operation will include use of portable radios, telephones, copy and fax machines, computers and tools. This includes making daily inspection of all vehicles assigned to job site and noting any damages so that repairs can be handled immediately thus maximizing use of the units at all times.
  6. May counsel and discipline personnel as appropriate; seeks advice from company management or designated representatives as appropriate; meets personally with employees and documents counseling and disciplinary actions.
  7. Assists in the training of Security Officers and Shift Lead Officers, and review of post orders ensuring that Guards have competent knowledge of assignments.
  8. Communicate with Operations manager daily and weekly regarding account performance and Security Officer performance. Communicate daily and weekly regarding security and safety issues/changes that need to be implemented.
  9. Assists in the submission of payroll and personnel information to the company as designated.
  10. In conjunction with company management or designated company representatives acts to ensure adequate security coverage of all posts.
  11. Inspects posts as scheduled and meets with Staff to outline tasks and responsibilities. Ensure that Staff sign in and out for their scheduled shifts accurately for every shift.
  12. Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service.
  13. Carry out other duties as assigned by Managing Director.

Salary/Benefits:

Competitive Salary, Vacation/PTO, Medical/Dental/Vision, 401K.

This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Andy Frain Services reserves the right to modify, supplement, delete or augment the duties and responsibilities specified in the position description, in the Company’s sole and absolute discretion. Duties other than those expressly specified may be assigned from time to time.

Qualifications

EDUCATION EXPERIENCE:

SKILLS AND ABILITIES:

WORKING CONDITIONS (Physical/Mental Demands)

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:

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