Marqeta is hiring for a Senior Business Analyst to join the Risk, Fraud and Disputes Product Team. As the Senior Business Analyst, you will be responsible for analyzing business processes, identifying areas for improvement, and developing strategies to enhance efficiency and productivity. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a deep understanding of business operations and technical products. You will partner with cross functional teams such as Compliance, Data Science, Engineering, Legal and Operations. You will also be presenting to Marqeta’s customers with your findings and working actively with them to solve their problems.
We work Flexible First. This role can be performed remotely anywhere within the United States or from our headquarters in Oakland, CA. We’d love for you to join us!
The Impact You'll Have
- Work with diverse internal teams and customers to understand payment card programs, with a specific emphasis on fraud, risk and disputes.
- Work directly with customers to understand their business requirements and share best practices in order to drive growth.
- Analyze data to identify trends, patterns, and insights that inform business decisions.
- Keep a pulse on industry best practices around payment risk, fraud and disputes.
- Work with Data Science team to identify new product opportunities; identify new sources of data capabilities that can help both Marqeta and its customers.
- Develop a deep understanding of the hundreds of data attributes available within Marqeta’s open API and ecosystem of data.
- Assess the current state of data capabilities & developing a roadmap for the desired future state.
- Convert existing data capabilities into new product opportunities.
- Define product metrics, build reporting, and monitor performance; leveraging data to drive decisioning making.
- Identify opportunities for process improvements and contribute to ongoing optimization efforts.
- Communicate findings, recommendations, and project updates to stakeholders and executives.
- Enable a delightful customer experience and have a customer first approach.
Who You Are
- 5+ years of experience in business analysis or product management and development; experience in maturing products already on the market.
- Good understanding of data analysis and visualization tools that may include, but are not limited to, Structured Query Language (SQL), Python (or R), and Tableau (or Looker)
- Strong understanding of the payment industry including risk, fraud and disputes.
- Bachelor degree in Data Science, Mathematics, Statistics, Computer Science, Economics, or other quantitative field.
- Proven track record of applying analytical/statistical methods, and testing to actualize real-world, data-driven problem solving.
- Attention to detail and the ability to prioritize and deliver in a fast-paced and dynamic environment requiring a high degree of personal accountability, quality, accuracy, integrity and trust.
- Ability to work independently in a remote environment.
- Highly effective verbal and written communication and presentation skills with all levels of the organization, as well as senior executives and customers.
- Strong interpersonal and collaborative skills to build partnerships and alliances internally and with external partners at all levels of the organization.
Nice-To-Haves
- Strong technical acumen, curiosity, and familiarity with new technologies, API’s, programming languages, and databases.
- Implementation of solutions processing 100M+ transactions per day.
- Advanced degree in Business, Data Science, Mathematics, Statistics, Computer Science, Economics, or other quantitative field.
Your Manager
- Sameer Patwary, Senior Director, Product Management
Typical Process
- Application submission
- Recruiter phone call
- Hiring manager video call
- Virtual “Onsite” consisting of 4-5, 45 min calls
- Offer!
Compensation and Benefits
Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States:
- National: A baseline tier that applies to most of the geographic territory of the United States.
- Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA
- Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City.
Visit this page or consult with a Recruiter to determine which tier would be applicable to you.
When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position is:
- National: $102,700 - $128,400
- Premium: $111,200 - $139,000
- Premium Plus: $120,900 - $151,100
We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.
Along with monetary compensation, Marqeta offers
- Multiple health insurance options
- Flexible time off – take what you need
- Retirement savings program with company contribution and after tax contributions
- Equity in a publicly-traded company and an Employee Stock Purchase Program
- Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
- Free therapy sessions, financial and professional coaching, and legal advice
- Monthly stipend to support our remote work model
- Annual “development dollars” to support our people growth and development
About Marqeta
Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.
Marqeta’s Values
– Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do.
– Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish.
– Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes.
– Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team.
– Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.
Equal Employment Opportunity, Accommodations and Privacy
Marqeta is proud to be an equal opportunity employer that gives consideration to all qualified applicants regardless of race, ancestry, national origin, color, Indigenous, citizenship, religion/creed, sex, sexual orientation, gender identity, gender expression marital status, family status, disability, veteran status, criminal histories consistent with legal requirements, or any other characteristic protected by applicable law.
Our dedication to diversity and inclusion extends beyond the categories above. Review Marqeta’s ESG Report to see that dedication in action. Fostering an environment where everyone feels valued and respected creates a stronger and more innovative team at Marqeta. We celebrate the unique contributions of each individual and empower all members of our organization. Join us in building a company where diversity thrives and everyone can be their authentic selves.
If you require reasonable accommodation for the application process and beyond (including due to a disability), please submit this form and we will be more than happy to assist you. Marqeta will make reasonable accommodations for candidates when needed in accordance with applicable law. The Applicant and Candidate Privacy Notice applies to the personal data that you directly provide to us or that we collect during the application and candidate recruitment process.
