Senior Clerk, Dealer Registration - ADESA
About Us
ADESA, a Carvana-owned company, currently operates over 50 locations throughout the U.S. Our auto auctions, some up to 200 acres, provide a wide array of vehicle services that surround our wholesale vehicle remarketing efforts, including retail and wholesale reconditioning, transportation, keys, data analytics, and many of our sites serve as market hub distribution centers for Carvana. We remarket hundreds of thousands of vehicles across North America from Dealers, Commercial Lenders, Manufacturers & more. We work in a service industry and embrace a "we" versus "I" culture - help others, and they will help you. Our industry is fun, fast-paced, and competitive, and filled with the best people who are passionate about what they do. We're also excited about the future! As an industry leader, ADESA is poised for expansion, including investments in facilities, sales growth, and an ever-increasing growth in customer inventory of vehicles for us to remarket! We are looking for great people who want to take this journey with us!
Role and Team
We are seeking an experienced and highly capable Dealer Registration Senior Clerk to join the ADESA Central Operations team. This leadership role is pivotal in overseeing and executing all dealer registration processes for ADESA.com (Clear) and AMS platforms, including advanced support for complex commercial accounts. The Team Lead will not only perform the duties of a Registration Clerk II but will also guide, support, and mentor Clerk I and II team members, ensuring process adherence, efficient work distribution, and fostering a collaborative environment. This position will work closely with external contacts, including Dealers, Commercial Lenders (banks, credit unions, remarketers) to provide critical account creation and support services.
Responsibilities
- Provide direct guidance, support, and training to Registration Clerk I and II team members, ensuring adherence to established processes.
- Monitor work distribution and queue management via Salesforce throughout the day to ensure team efficiency and balanced workload.
- Execute regular reporting (e.g., weekly KO reports) and support special projects, such as large Major Dealer Account registrations.
- Maintain accurate records of all customer interactions and troubleshooting activities, ensuring adherence to company policies and procedures.
- Process comprehensive account updates, including documentation review, paperwork submissions, and processing approvals for risk assessment overrides and storage fee exceptions.
- Create and update accounts directly across multiple platforms, including AuctionACCESS, AMS, ARC, and V1 Admin.
- Effectively utilize a suite of key systems for investigations and resolutions, such as AuctionACCESS (AA), V1 Admin, ARC, Salesforce, ADESA Clear, AMS, and Tableau.
Qualifications, Skills, and Attributes
- High School diploma or equivalent required; Bachelor's degree preferred.
- Excellent written and verbal communication skills.
- Superior organizational, time-management, follow-up, and customer service skills.
- Proficient in Google Suite products.
- Ability to quickly learn and navigate multiple proprietary systems (AA, AMS, V1 Admin, ARC, ADESA Clear, Salesforce, Tableau).
- Proven critical thinking, problem-solving, and sound judgment.
- Strong team-player with ability to multitask and prioritize.
- Embrace a "we versus I" culture, demonstrating collaboration.
- Detail-oriented with a focus on accuracy.
ADESA Benefits and Perks
Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More!
Other Requirements
To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
- Must be able to read, write, speak, and understand English.
Legal Stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. ADESA is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. ADESA also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
