Senior Strategic Account Manager

About Wing: 

Wing offers drone delivery as a safe, fast, and sustainable solution for last mile logistics. Consumer appetites for on-demand services are increasing, but current delivery methods are inefficient, costly, and contribute to road accidents and air pollution. Wing’s fleet of highly automated delivery drones can transport small packages directly from businesses to homes on-demand, in minutes. We design, build, and operate our aircraft, and offer drone delivery services on three continents. Our technology is designed to be easy to integrate into existing delivery and logistics networks, offering a scalable drone delivery solution for a broad range of businesses. Wing is a part of Google's parent company, Alphabet, and our mission is to create the preferred means of delivery for the planet. If you're ready to do the greatest work of your life, come join us.

About the Role:

Wing is seeking an entrepreneurial Senior Strategic Account Manager for our Strategic Partnerships team. This role will be based remotely in the United States. The ideal candidate has extensive experience nurturing and expanding relationships with top-tier global companies, developing and executing account growth strategies, negotiating commercial contracts, and ensuring the long-term success of key enterprise accounts. While the commercial priority is the US, this role may oversee accounts globally.

What You’ll Do:

• Oversee and grow a portfolio of strategic enterprise accounts across the retail, restaurant, healthcare, real estate, and tech verticals.
• Develop and execute account plans to drive expansion, retention, and increased value for Wing within existing partnerships.
• Serve as the primary point of contact and trusted advisor for executive-level stakeholders within your assigned accounts, understanding their evolving needs and aligning Wing's solutions.
• Identify opportunities for upsell and cross-sell of Wing's services by understanding partner operations, strategic objectives, and pain points.
• Collaborate closely with internal Wing stakeholders to ensure seamless integration, successful service delivery, and continued partner satisfaction. This includes:
• Working with technical teams (hardware and software) to ensure partner feedback is captured and used to further improve services.
• Partnering with the Operations team to ensure Wing is achieving partner commitments and delivering the desired experience day-to-day.
• Liaising with Legal and Finance teams on contract renewals, amendments, and commercial terms.
• Proactively identify and mitigate potential risks within accounts, ensuring long-term health and profitability of partnerships.
• Contribute to refining our account management strategy and service offerings based on partner learnings and market feedback.

What You’ll Need:

• 8+ years of experience in account or strategic partnerships management within last-mile logistics, retail, restaurants, tech, and/or healthcare.
• Proven track record of successfully managing and growing enterprise accounts and executive relationships in a high-growth, tech-forward environment.
• Experience developing and executing account strategies that drive revenue growth and deepen partner engagement.
• Strong ability to collaborate cross-functionally with operations, technical, finance, and legal teams to ensure partner success.
• A deep understanding of partner operations and the ability to identify and articulate how Wing’s solutions create tangible value.
• You are multifaceted and entrepreneurially minded, action-oriented, optimistic/resilient, a collaborator/consensus builder and first-principled problem solver, and have a high tolerance for ambiguity & risk with sound judgment with imperfect information.

The US base salary range for this full-time position is the salary range below + bonus + equity + benefits. Wing’s salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your location during the hiring process.

Wing is an equal opportunity employer and it is Wing's policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. Employment at Wing is based solely on a person's merit and qualifications directly related to professional competence. Wing does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

If you have a need that requires accommodation during the interview process due to a disability or special need, please let us know by completing our Candidate Accommodations Request Form.