Senior VTC Technician

General information

Description & Requirements

ManTech seeks a motivated, career and customer-oriented Senior VTC Technician to join our team in Doral, FL.
 

Responsibilities include but are not limited to:

• Responds to system outages by implementing alt-routes or failover/backup capabilities to meet VTC client needs.

• Leads complex troubleshooting efforts during outages, providing technical guidance to mid-level technicians and coordinating with other IT teams for swift resolution.

• Installs and configures VTC applications, system software, and upgrades, ensuring compatibility and optimal performance.

• Conducts detailed onsite and remote site surveys for new VTC system installations and upgrades, considering factors like acoustics, lighting, and network infrastructure.

• Leads onsite VTC installations, including network device configuration, equipment setup, and check-out, while providing expert audio/visual support for Command events and mentoring subordinate staff.

Minimum Qualifications:

• HS diploma; a candidate holding a relevant Bachelor's degree may be granted 2 years’ experience credit for that extra education.

• 7+ years of expeirence with 5+ years of position-specific relevant experience.

• 2+ years of experience, with hands-on/practical experience in the installation, configuration, and operation of classified and unclassified VTC systems.

Desired Qualifications:

• Bachelor's degree in information technology or a related technical field.

• Experience supporting DoD programs and in IT service management with ITIL-informed processes.

• Knowledge of ITSM tools such as ServiceNow and Jira, and experience providing Tier 1 and 2 customer support for VTC systems.

• Familiarity with audio/video standards (e.g., H.323/SIP protocols).

• Experience with military/diplomatic operations within a J-6/G-6/S-6 Directorate, or with SOF/DoS facilitating VTC across commands and agencies. Experience at a DoD Combatant Command or component is desired.

Clearance Requirements:

• Must have an active Secret clearance.

Physical Requirements:

• Must be able to remain in a stationary position 50%.

• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.

• The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.