General Description:
The Server reports to the Assistant Clubhouse Manager on Duty and may be assigned to a functional Food & Beverage Manager, Supervisor, or Lead during their work shift. The Server is responsible for providing an exceptional, personalized, experience for all members and guests in our dining rooms, banquet facilities, and other food service venues.
Availability on evenings, holidays and weekends is expected of all staff.
Essential Functions:
- Provides a seamless experience for all guests with expertise and a great attitude in multiple dining outlets at the Club, including banquet operations, a la carte dining, and other outlets.
- Provides high end food & beverage service to members and guests that includes taking orders, serving a wide variety of food and beverages including alcohol, and making suggestions based on preferences. By law, minors are exempt from serving alcohol.
- Understands the importance of name recognition and warmly greets each member and teammate with a smile and direct eye contact.
- Partners with the Culinary Team to ensure orders are successfully fulfilled in a timely manner.
- Anticipate member and guest needs, ascertain satisfaction, and respond urgently and appropriately to all requests.
- Ensures all orders are keyed into the point-of-sale system correctly and timely.
- Responsible for set-up, breakdown, cleanliness, and replenishment of event spaces and dining rooms.
- Maintains a positive attitude while demonstrating flexibility, teamwork, and strong communication.
- All teammates may be required to be flexible and work in other service functions such as food running, serving, hosting, etc.
- Reports to work on time, in assigned neat, clean uniform. Presents professionally in adherence with Club’s grooming standards.
- Consistently uses safe and sanitary food handling practices while maintaining cleanliness at all times.
- Performs other duties as assigned.
Qualifications & Requirements:
- Experience working in food and beverage, in upscale or fine dining establishments, with culinary and beverage (wine, beer, cocktail) knowledge is desired.
- Must have a positive, upbeat, friendly attitude and enjoy providing exceptional personalized customer service.
- Basic reading, writing, and computer skills are required.
- Must be able to read, write, and speak English.
- Must be a team player who can develop strong and positive working relationships with all co-workers.
Physical Requirements:
- Must be able to stand for long periods of time and routinely climb stairs.
- Must be able to lift and carry 35 pounds frequently
- Constantly walks, stands, reaches, bends, lifts, carries, and stoops.
- Frequently washes hands.
- Noise level in the work environment can be occasionally loud.
- Indoor and outdoor – ability to tolerate all seasonal weather conditions.
Vision Requirements
- Close vision (clear vision at 20 inches or less)
- Distance Vision (clear vision at 20 feet of more)
Work Environment
- Must be able to handle a fast-paced, high-end, sophisticated environment.
Compensation & Benefits:
This is an hourly, non-exempt position with no tipping. Our team members enjoy a competitive hourly pay rate and are valued for their hard work and dedication. Team Members at Charlotte Country Club are a friendly group of professionals! We enjoy a beautiful working environment, free meals, employee outings & events. We offer an assortment of benefits & perks such as Legal Insurance, Identity Theft, and 401(k) match with contributions from the Club. We have a positive work environment with a dedicated, hardworking, and fun-spirited team.
Pre-Employment:
All candidates will be required to successfully complete a pre-employment background check and drug screen.
REQUIREMENTS
Charlotte Country Club was founded in 1910 and is located four miles east of uptown Charlotte, in the historic Plaza-Midwood neighborhood. Charlotte Country Club is known as a top 20 private club in the US. The club was also recognized as a Top-50 Platinum Club of the World by the Club Leaders Forum.
Our team is responsible for upholding an “unparalleled country club experience” for our members and their guests through first impressions, kind and attentive service throughout their visit, and always a fond farewell. We focus on personalized service, exercising our ability to create memorable experiences on a daily basis.
