POSITION SUMMARY:
The Dallas Mavericks are looking for a Service and Retention Executive to join the ticketing team. This position is responsible for the servicing and retention of an existing season ticket account base and generating new business revenue from existing and new accounts through the sale of season tickets, partial plans, group tickets and premium inventory. Position will be focused on maintaining and increasing the overall season ticket renewal percentage of the organization.
JOB FUNCTION:
- Meeting or exceeding daily call volume goals and outbound outreach
- Developing beneficial relationships with current and new accounts in order to provide a positive experience and generate repeat business
- Achieving or exceeding yearly renewal and sales goals
- Understanding account needs and requirements to provide proactive service and upselling opportunities
- Attending sales and service-related team and community functions to generate and maximize prospective sales opportunities
- Consistent and disciplined approach to reach frequent touchpoint goals for assigned accounts
- Travel required to visit clients throughout Dallas and surrounding areas
- Maintaining accurate records of all clients and new prospects with our CRM system
- Working during games to provide customer service to season ticket holders
- Performing other duties as assigned by management
REQUIRED SKILLS AND ABILITIES:
To perform this role successfully, an individual must be able to perform each essential job function as well as the following:
- Excellent customer service skills
- Proven track record of achieving sales and service goals and maintaining consistent success
- Outgoing personality and excellent relationship building skills with ability to build relationships via phone calls and face to face meetings
- Positive demeanor to handle and resolve customer concerns as they become present
- Ability to take initiative and dedication in achieving objectives and goals
- Strong work ethic a must
- Must have a team player mentality to ensure everyone is focused on achieving common goals and objectives
- Excellent communication skills including written and verbal
- Ability to attend all home games and work extended hours including evenings, weekends and holidays
- Dependable and professional attitude to always provide a positive image of the organization
EDUCATION AND EXPERIENCE:
- Bachelors degree from an accredited college or university in Sports Management, Business, Marketing or related field
- 2 or more years of proven sales and/or customer service experience or currently in a full-time sales or service position within a sports organization
JOB TYPE: Full-time
The Dallas Mavericks provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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