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Service Delivery Analyst Intern

Orion Health
$36,859 - $48,140 a year
Minot, North Dakota
Internship
4 days ago

Join Orion Health for a 4-month internship running from September 2 to December 19, 2025. We’re excited to welcome applications from motivated candidates.


Innovate With Purpose

Do you want to work for a company that is innovating and making a difference to the health and wellbeing of people all over the world? We’re not about selling meaningless, unnecessary products for corporate profitability. You’ll be working on technology that will revolutionise global health systems so that we can finally get the healthcare we all want - a basic human right.

We like to think of ourselves as a community of start-ups where you can be your true, genuine self. Each of our product teams has the autonomy to decide how they operate and contribute towards our mission of providing each person with the right care at the right time and in the right place.

Orion Health is excited to be expanding our galaxy by recruiting for a number of stellar individuals to join our team to help us deliver to our global customer base. If you want to climb aboard the rocketship and help us revolutionise global health systems, astronomical opportunities await.


What You’ll Be Doing:

Join and contribute to regular service management and change advisory meetings

Help review and update change tickets with approvals from internal and external teams

Assist in assigning and escalating incident and service request tickets

Support the delivery of weekly and monthly client reports

Help prepare IT service management reports, including KPIs and trend analysis

Contribute ideas for process improvement based on report metrics

Help maintain internal workspaces and tools used in change and incident management

You’ll Work With:

Internal teams including Service Delivery Analysts, IT Managers, Infrastructure and Application Support Teams

External stakeholders such as clients and vendor partners

You Should Have:

An interest in IT service management and a willingness to learn

Strong communication skills (written and verbal)

Good attention to detail and problem-solving ability

Familiarity with Microsoft Office tools like Word, Excel, and PowerPoint

A proactive attitude and willingness to collaborate

Bonus if you have:

Knowledge of ITIL concepts

Experience with reporting, documentation, or ticketing tools (e.g., JIRA, ServiceNow)

Studying towards a degree/diploma in Computer Science, Business, or related fields

What You’ll Gain:

Real-world experience in a dynamic, fast-paced health tech company

Exposure to IT service delivery, client communications, and performance reporting

Mentorship from seasoned professionals in the field

An opportunity to contribute to meaningful projects that impact healthcare outcomes


#LI-hybrid

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