Automotive Service Drive Manager
Genesis of Plano
Genesis of Plano
Why Work at Huffines:
Huffines Auto Dealerships is an equal opportunity employer committed to diversity and inclusion. We welcome and encourage applicants of all backgrounds and experiences to apply.
Huffines has a long history of leadership in the automotive industry and Huffines celebrates over 100 years of award-winning performance! Huffines promotes an excellent work-life balance culture, flexible schedules, and a shared vision to “WOW” Our Customers, Our Team Members, Our Community, and Our Peers!
Our team is dedicated to cultivating a culture of growth and achievable, rewarding opportunities for our team members. We encourage our staff to work their way up because we love to promote from within. As we continue to grow, our goal is always to create an exceptional experience for our customers at every turn. We invite you to learn more and discover why Huffines has consistently been voted among the “Top Places to Work” in the DFW area by applying today!
Genesis of Plano Department Highlights:
- State of the art facilities and machinery
- 39 Service bays, generating 120-150 RO's daily
- New drive through tunnel carwash
- Recently installed air conditioning in shop
- Dedicated service BDC team
- Large fleet of loaner vehicles
- Top 5 nationally ranked parts department
- Regionally top-ranked Service, Sales, and Parts departments
- New Hyundai Sales & Service image renovation (scheduled to be completed Q4 2023)
The Ideal Huffines Candidate:
- Has a proven track record of sustained success
- 3-5+ years of directly related dealership experience
- Adept with Reynolds and Reynolds DMS
- Experience with X-Time suite of products
- Excellent customer service skills
- Outstanding communication skills, both verbal and written
- Works well in a process-driven environment
- Demonstrates an honest and caring attitude
- Is a highly motivated self-starter
- Dedicated to delivering world-class customer service
- Aligns with our core values - Respect, Integrity, Selfless Service, and Excellence
Huffines Service Manager Job Description:
The Huffines Automotive Service Drive Manager is responsible for leading and managing the daily operations of the service drive. The Service Drive Manager is responsible for ensuring that customers are provided with a high-quality service experience and that the dealership achieves its sales and service level objectives.
The Huffines Successful Service Manager:
- Ensures that customer satisfaction is a top priority and that customers receive excellent service and support during their visit
- Hires, trains, motivates, counsels, and monitors the performance of service drive staff
- Develop and implement strategies to increase service revenue
- Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys
- Strives for harmony and teamwork within the department and with all other departments
- Work with the dealership's sales team to ensure that service customers are given the opportunity to purchase new or used vehicles
- Understands and ensures compliance with manufacturer warranty and policy procedures
- Establishes and maintains excellent working relationships with customers to encourage repeat and referral business
- Maintains quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality
- Ensures that the customer waiting areas are kept clean
- Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance
- Performs all other duties associated with the management of a successful Hyundai / Genesis dealership experience
Huffines Compensation and Benefits:
- Work-life balance culture
- Comprehensive offering of benefits include medical, vision, dental, and Health Savings Account (HSA)
- 401(k) with company match
- Company-paid life insurance
- Employee discounts
- Paid time off (PTO accrues from day one)
- Paid holidays
- Chaplain Services
Huffines is a DRUG-FREE WORKPLACE
In addition to background checks, Huffines performs pre-employment and random drug testing mepr
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