Are you a leader who thrives in high-performance environments?
Do you have the mechanical know-how to back your decisions and the leadership strength to inspire a team to excellence? Donahue Truck Centers, a premier Hino Truck dealership and Idealease location, is looking for a driven, hands-on Service Manager to lead our commercial truck service operation.
We do it all — from preventive maintenance to full engine overhauls — and we’re growing. This role isn’t for a desk jockey or someone who needs constant direction. It’s for someone who wants to own their results, drive accountability, and build a championship team.
About Us:
- Franchise Dealer for Hino Trucks
- Authorized Idealease Fleet Services Provider
- Rental, Leasing, Fleet Maintenance & Warranty Repair Facility
- Clean, modern, well-equipped facility with high-performing technicians
- Family-owned culture with big-league goals
What You’ll Be Leading:
- A 15-person service department:
▪ 2 Service Advisors
▪ 1 Mobile Fleet Coordinator
▪ 10 Technicians
▪ 1 Shop Helper
- Coordination of internal repairs, customer jobs, PMs, warranty repairs, and mobile service
- Communication and relationships with commercial fleet customers
- Overseeing technician performance (efficiency, productivity, quality)
- Department compliance with safety, OSHA, waste disposal, and company policy
- Tracking and servicing our own rental and lease fleet
- Ensuring a clean, organized, and professional work environment using 5S methodology
- Monitoring metrics: gross margin, effective labor rate, warranty recovery, unapplied time, etc.
- Leading by example — bringing hustle, standards, and ownership daily
You’ll Succeed Here If You:
- Have proven leadership in a service shop or dealership setting
- Know how to prioritize, delegate, and problem-solve under pressure
- Understand diesel trucks, commercial service workflows, and financial metrics
- Are confident in dealing with customers and delivering tough messages with clarity and professionalism
- Embrace accountability, take pride in results, and know how to develop people
- Are tech-savvy (we use software, tablets, warranty systems, and tracking tools daily)
What We Offer:
- Competitive Salary + Performance Bonus
- Health Insurance
- 401(k) with Company Match
- Paid Vacation & Holidays
- Monday – Friday | 7:00 AM – 6:00 PM
- After-hours customer support (rotating call responsibilities)
Ideal Background:
- Prior experience managing a commercial or automotive service department
- Strong knowledge of diesel repair, PMs, brakes, transmissions, or fleet maintenance
- Comfortable with estimates, warranty processing, and work order systems
- Skilled in customer service, team development, and process improvement
If you're a doer, a builder, and a leader ready to elevate a shop that’s already doing great things — we want to talk.
Apply today and let’s talk about your next big move.
Job Type: Full-time
Pay: $80,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
Shift:
- 10 hour shift
- Day shift
Work Days:
- Monday to Friday
Work Location: In person
