Service Operations Dispatcher (f/m/d)
Job description
Purpose and reason for the existence of the job
Vestas Wind Systems is a major global Wind Turbine manufacturer with over 100 GW of installed Wind Turbines across 79 countries. Vestas sells, constructs and services Wind Turbines around the world. Globally Vestas employs around 29.000 employees.
Vestas Benelux is a local Sales Business Unit (SBU) with its main office in Arnhem. The SBU sells, constructs and services wind Turbines in the Netherlands, Belgium, Aruba & Curacao. The Benelux organization employs approximately 150 employees in the Benelux
Region NCE & Global Offshore > SBU NCE Service > SERV ONS BNL Planning
Responsibilities
- Analysis and preparation of service orders for technicians and technical approval of service orders after completion
- Prepare, level out & assign works for the territory & tasks of responsibility, to deliver best match for needs and potential. (i.e. weather conditions & skills)
- Define resources needed for service orders in collaboration with the Supervisors, e.g. competencies, materials, and tools
- Bundle and optimize work order composition
- Daily communication with technicians, technical support functions, and customers
- Continuous improvement, including active search for areas for improvement, as well as a strategic and long-term approach to planning future tasks
Qualifications
- MBO work and thinking level (MBO Logistics or MTS WTB)
- Experience with planning, planning tools and prioritization.
- Practical knowledge, skills and experience in MS Office/ Excel, SAP or similar ERP-systems.
- Ability to analyze numerical data and identify trends.
- Experience with technical planning or a dispatcher role, obtained in a technical environment
- General understanding of WTG technology and an interest in diving into technical documentation
- Knowledge of organizational processes and systems.
- Proficient oral and written fluency in Dutch and English.
- Full driver's license
Competencies
- Good time management
- Structured and solution-oriented approach to daily tasks
- Safety focused on an ability to coordinate and implement safety standards
- Good communicator and able to effectively collaborate with colleagues
- Dedicated to renewables and committed to the work
- Ability to think clearly in a time-sensitive setting, as well as the ability to handle varying workloads and tasks.
What we Offer
Our Team
We are an experienced and highly skilled team with a shared commitment to renewable energy. Collaboration and mutual support are at the heart of everything we do - we work across roles to ensure every task is completed efficiently and safely.
Our Culture
We build a positive and inclusive work environment where consistency and accountability go hand in hand. Our mindset is built on teamwork and knowledge sharing, enabling us to deliver high-quality results.
Additional information
Location : Arnhem or Almere
Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply in English.
BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, [external link]
DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.
About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. To learn more about our company and life at Vestas, we invite you to visit our website at [external link] and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.
Skills mentioned
Vestas is the energy industry’s global partner on sustainable energy solutions. We design, manufacture, install, and service wind turbines across the globe, and with +136 GW of wind turbines in 84 countries, we have installed more wind power than anyone else. Through our industry-leading smart data capabilities and +117 GW of wind turbines under service, we use data to interpret, forecast, and exploit wind resources and deliver best-in-class wind power solutions. Together with our customers, Vestas’ more than 29,000 employees are bringing the world sustainable energy solutions to power a bright future. The global leader in sustainable energy solutions. With a vision to become the global leader in sustainable energy solutions, everything we do revolves around the development and deployment of sustainable energy solutions. Every day, our 29,000 employees help to create a better world by designing, manufacturing, installing, developing, and servicing wind energy and hybrid projects all over the world. With +145 GW of wind turbines installed in 85 countries, our sustainable energy solutions have already prevented 1.5 billion tonnes³ of CO₂ being emitted into the atmosphere and contributed to a more sustainable energy system. We have more than 40 years of experience in wind energy and were the first company to reach the 100 GW landmarks for both the installation and service of wind turbines. As such, we believe we have already played a crucial role in laying the foundations for the sustainable era, and that we are uniquely positioned to show the path to a sustainable planet. Wind energy is our heritage and core competence. We believe wind will form the backbone of the sustainable energy systems of the future, and we remain focused on developing solutions that accelerate the energy transition and strengthen Vestas’ continued leadership in wind. Solutions for a sustainable energy system The world is 1.1 °C warmer today than in pre-industrial times, and although the COVID-19 pandemic has caused a decrease in CO₂ emissions, global warming remains on the wrong trajectory. According to the Intergovernmental Panel on Climate Change, a 1.5 °C increase in global average surface temperature will have devastating consequences for our planet, causing extreme weather events, rising sea levels, and climatic changes. The temperature increase is largely caused by the growing concentration of CO₂ in the atmosphere, and energy production and usage remain the primary emitter. It is therefore abundantly clear that urgent change is needed in the world’s energy mix. For instance, according to the International Energy Agency, a 40 percent reduction in emissions by 2030 will require nearly 75 percent of global electricity generation to come from low-emission sources by this time. To change our planet’s trajectory, the most cost-effective and immediate path to meaningful emissions reduction is large-scale deployment of renewable energy. However, as the penetration of renewable electricity increases, this alone will not be enough to avoid a temperature increase above 1.5 °C. We must therefore address the following three challenges: Accelerate the deployment of renewable energy Wind and solar energy only account for around 9 percent of the global electricity generation mix today;⁶ it is therefore clear that the deployment of renewables needs to accelerate substantially for the world to stay within a 1.5 °C scenario. Drive society-wide electrification Today, only certain elements of society are powered by electricity and renewable energy – in fact, only 20 percent of energy consumption is electricity.⁷ A key lever to creating a sustainable energy system is to drive electrification forward and ensure mobility, heating, and industries can be powered by electricity from renewables. Implement solutions for non-electrifiable use In some industries and sectors electrification is not feasible anytime soon. However, Power-to-X and green hydrogen are well-known solutions that show great potential to address the challenges we face – for example, by helping to shift steel production and heavy transport to renewable energy sources.
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