Service SME

Company Description

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.

Job Description

This role is for 12 months and is based at our site in Houston, TX, USA

Purpose of the Job:
As the D365 Service SME, you'll support the deployment of D365 CE and FinOps to our Selling Entities. You will collaborate closely with superusers, local site leadership, and the CE Product owner to complete the gap/fit assessment against our global blueprint, identify process and system requirements, and support the solution deployment with testing, training, and go-live support. This role is pivotal to the success of our global deployment.

Representing the following areas:

• Service management
• Field Service operations

Key Responsibilities and Outcomes:

• Develop a plan to align entity sites to the D365 global blueprint in line with the overall project plan timelines.
• Provide knowledge transfer on D365 across all areas of Service for both Fin/Ops and CE solutions.
• Lead superusers through change management to adopt the core D365 solution.
• Work with local superusers and Business Analysts to define, validate, and sign off requirements/deliverables to ensure the solution meets global best practices or local needs.
• Hold and report upon the view of progress against solution and business readiness for Service tasks.
• Work with the cross-functional team of SMEs to ensure data quality and lead on all data migration (ETL) cycles for Service.
• Support coordination of Service cutover activities for Rotork sites.
• Support solution deployment through testing, training, and go-live.

Process & Data:

• Work with global process owners, business analysts, and enterprise architects to ensure the global process changes are delivered in time for go-live for each entity.
• Work with the data migration team to complete data profiling and mapping as part of business readiness, as well as leading on the issue resolution for each data transformation cycle across all entities.

Change Management/Localisations Capture:

• Prepare content for any workshops, taking users through the key areas of change, drawing out high-level discussions on potential changes between "as is" and "to be".
• Where localisations are required, work with the relevant programme teams to translate Service needs into system configuration requirements and provide solution testing once developed.
• Where changes from current ways of working need to be managed, identify, monitor, and manage any actions required to prepare for and embed the change.
• Support local leadership teams in leading the change.
• Provide on-site support to all entities to ensure readiness for the go-live of D365.

Qualifications

Qualifications & Technical knowledge:

• Experience working within or leading a D365 deployment of both CE and FinOps.
• Good understanding of Service and Service best practice processes.
• Experience of working within complex projects with tight deadlines.
• Experience in developing requirements, conducting system analysis, and managing cross-functional teams.
• Effective communication of business requirements to technical and non-technical audiences.
• Experience working within agile teams and knowledge of Kanban, Lean, and Scrum methodologies.

Personal Specification:

• Comfortable working in a high-pressure environment, in an agile and dynamic way to tackle unexpected and emerging issues.
• Demonstrable track record, and sufficient gravitas and experience, to deliver positive, high-impact business outcomes and change.
• Experience managing senior internal and external stakeholders to provide information, drive decisions, and resolve issues.

#LI-Hybrid

#HP

Additional Information

About Rotork

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business.