BENEFITS OF BEING A YWCA SPOKANE TEAM MEMBER ?
Compensation for this role:
Base Pay Range: $21.18-$25.41 per hour, depending on experience
Additional Pay Opportunities:
- Night Shift Differential ? $5 per hour shift differential for all applicable night shift hours worked
- Bilingual Pay Differential ? additional $3 per hour pay premium for employees who utilize a qualifying second language in the workplace, applicable to all hours worked
Work Status: Full-time, hourly, non-exempt
Schedule: 40 hours per week, 52 weeks per year
Two (2) schedules available:
Monday, Tuesday, Wednesday 7:00am-7:30pm OR Thursday, Friday, Saturday 7:00am-7:30pm (Wednesday 9-11:30am (mandatory staff meeting))
The YWCA Spokane offers a competitive benefits* package including;
- Medical, dental and vision insurance
- Employer Paid Life Insurance
- 11 Paid Holidays
- Employee Assistance Program
- Paid Time Off (accessible at time of hire)
- Employer funded retirement plan & 401K options
- Ongoing training and development
- 50% off YMCA Membership
- Flexible Spending & Dependent Care Account Options
- Benefit eligibility dependent upon employment status.
WHAT WE ARE LOOKING FOR ?
YWCA Spokane is looking to hire a Shelter Advocate. The Shelter Advocate?s primary function is to provide support to survivors of domestic violence in our safe shelter and 24/7 helpline. Offering compassionate listening, safety planning, and advocacy. Assisting with intake safety planning, crisis intervention, and ongoing emotional support, ensuring survivors' needs are met and YWCA services are safe and supportive.
WHAT YOU?LL BE DOING ?
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential functions of the position include but are not limited to the following:
YWCA 24-Hour Helpline
- Offering compassionate, non-judgmental listening, respecting survivors' experiences and promoting their autonomy.
- Collaborating with survivors to create personalized safety plans, ensuring their immediate needs are met.
- Offering resources, conducting screenings into shelter, and providing advocacy-based support, particularly during high-demand periods, including LAP (Lethality Assessment Protocol) support with law enforcement.
- Triaging and referring eligible crisis line callers for CE assessment in partnership with housing programs.
Direct Services to Shelter Residents
- Providing ongoing safety planning, domestic violence education, crisis intervention, and emotional support to residents.
- Conducting intake for new shelter residents, including;
- Completing intake paperwork while explaining shelter expectations in a way that acknowledges survivors' trauma and honors their autonomy.
- Providing shelter tours for survivors and their dependents, answering their questions, and ensuring that survivors feel safe and supported in their new environment.
- Ensuring residents? basic needs are met, such as support with medical aid, bedding, clothing, hygiene items, and food with a focus on comfort and safety.
- Fostering an atmosphere of empowerment, safety, and dignity within the shelter, checking in regularly with residents and offering support as needed.
- Providing ongoing advocacy and emotional support throughout a resident?s stay, assessing their changing needs.
- Supporting quality assurance checks to evaluate service effectiveness and make necessary adjustments to ensure survivors' needs are met in a trauma-informed manner.
Confidentiality and Safety
- Adhering to confidentiality standards and ensuring privileged communication in all interactions with residents.
- Providing ongoing support for residents' safety planning and connecting them with necessary services such as legal aid, housing, healthcare, and community resources.
Documentation and Compliance
- Maintaining detailed and accurate resident files in accordance with YWCA standards and requirements set by funding agencies.
- Ensuring that all documentation is thorough, complete, and up-to-date, with particular attention to the sensitive nature of the information being shared.
Shelter Operations Support
- Ensuring appropriate stock levels of essential supplies (food, hygiene items, etc.) to meet the needs of residents.
- Assisting with room turnover, ensuring resident belongings are safely packed, and rooms are cleaned according to the room turnover checklist.
- Supporting shelter cleanliness by performing light cleaning of communal spaces (inside and outside), especially during less busy times.
- Completing and signing off on the nightly shelter maintenance checklist when working overnight to ensure a clean, safe environment for all residents.
- Referring to the shelter?s to-do list during slower periods and assisting with other maintenance or programmatic needs as necessary.
- Sorting and storing donations, ensuring they are distributed equitably based on residents' preferences and needs. Ensuring that items given to residents are safe, clean, and in good repair. Disposing of expired, stained, or worn-out items.
- Reporting any hazardous or unsafe situations to shelter management or on-call staff, depending on the severity.
- Reporting low or out-of-stock items using the shelter?s order request form. For non-urgent maintenance issues, following the shelter?s maintenance request process.
