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Catalano Management Company, LLC - Dunkin'

Dunkin’ Shift Leader

Compensation and Benefits:

Competitive hourly pay, plus tips
Employee Discount
Employee Referral Bonus
Health, Dental, Vision Benefits
Supplemental Benefits
401K / Matching
SNHU Discounted Tuition Program
Opportunities for personal career growth within our team

Job Type: Hourly / Full & Part Time

Job Summary

We are seeking positive, experienced individuals to join our team. Shift Leaders are responsible for supporting management in performing the daily operations of the restaurant in accordance with brand and franchise standards, engaging with guests and employees, assuming responsibility for the restaurant as required to provide managerial coverage.

Primary Duties and Responsibilities:

Opening start time at 4am (or earlier in some restaurant locations)
Closing 9 pm (or later in some restaurant locations)
Support the manager in daily operations
Extremely dependable, punctual; Ability to multi-task with minimal supervision
Strong decision-making skills
Focus on 100% Guest Satisfaction
Ensure team adheres to all company and brand policies, procedures and standards
Assist manager in training a dedicated team; provide feedback to management and crew
Deploy team members appropriately throughout the shift, communicate crew responsibilities
Provide supervision and perform as a member of the crew in food production, cash handling, guest service, store cleanliness and organization
Assume assigned management duties as required
Participation in store level preventative maintenance of all equipment and machines

REQUIREMENTS

Must be 18 years of age or older
Extremely dependable, punctual
Previous experience in a similar role; Restaurant, hospitality and/or QSR experience (preferred)
Knowledge of restaurant operations and POS functionality
Excellent leadership and people management skills
Ability to prioritize and delegate tasks effectively
Strong problem-solving skills and the ability to make decisions under pressure
Be positive, self-motivated with integrity; strong work ethic; ability to multi-task
Exceptional communication and interpersonal skills to provide the highest level of customer service
Ability to lift up to 50lbs; Work in repetitive motions and be able to stand for extended periods of time

Why DUNKIN'?

Sure, it's the coffee and the tasty baked goods. But more than that, it's the people behind the counter, who make Dunkin' Donuts what it really is, creating a culture and place that isn't the typical fast-food joint. It is the fast-paced, fun- paced world of Dunkin' Donuts.

**You are applying for work with a franchisee of Dunkin’ Donuts not Dunkin’ Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

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