About Provide:
Powered by Fifth Third Bank, Provide empowers entrepreneurs to build their legacies. As the leader in tech-enabled financial services for aspiring and established small business owners, Provide offers an unmatched combination of industry expertise, personalized service, and customized financial products — enabling entrepreneurs to achieve their ownership dreams, realize financial independence, and strengthen their communities. Founded in a one-bedroom San Francisco apartment in 2013, Provide was acquired by Fifth Third in 2021, and in 2023, was named one of Fast Company’s Most Innovative Companies. Learn more at
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Our team is growing:
The Small Business Loan Closer is responsible for guiding clients and their respective professional services teams through the fulfillment cycle of the lending process. Responsible for leading the team in reviewing and validating deal structures for all small business lines. Accountable for providing accurate, clear, and concise information, and a superior lending experience for external clients through multi-channel interactions. Primary loan facilitator in an external facing capacity to ensure work-flow deadlines and service level agreements are met.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
A day in the life:
- Actively manage a pipeline of active deals in the closing stage including complex structures and multi-facility transactions with minimal oversight.
- Fluently articulate the purpose and requirements of loan closing conditions; explain products and policies in a clear, concise manner to ensure understanding of documents needed for a lending decision.
- Interactively work with clients on procedures to fulfill closing conditions; provide basic technical support and guidance as needed.
- Work closely with client advisors/partners to obtain information required to satisfy closing conditions (e.g. leases, sale agreements, bank statements).
- Effectively communicate to all stakeholders to manage funding timing expectations; maintain high level of customer service by communicating with designated parties in a timely manner ensuring all information is delivered professionally and accurately.
- Review, evaluate, and analyze documents; work independently to research and resolve issues or answer questions that often involve interpretation of policies and procedures; ensure accurate, complete, and timely execution; consistently meet all quality and adherence standards.
- Collaborate with Provide stakeholders on the closing diligence review process to ensure loans are collateralized properly and funded efficiently.
- Coordinate commercial real estate closings with designated legal counsel, diligence providers, and title/escrow offices.
Our newest teammate will have:
- Bachelor’s Degree or equivalent work experience preferred
- 2-3 years of related experience
- In-depth knowledge of lending guidelines, underwriting and closing procedures; ability to identify actionable items while reviewing detailed and complex documents
- Excellent written and verbal communication skills
- Demonstrated organization and prioritization skills
- Prior experience in Closing, Sales, Finance or Commercial Real Estate; experience in Practice Finance or Construction project management preferred
- PC proficient in Windows based software programs (Outlook, Word, Excel, PowerPoint)
- Ability to analyze policies, procedures and guidelines and make recommendations that maximize productivity while adhering to risk guidelines
- Demonstrated teamwork, collaboration and customer service skills
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
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