Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
See yourself at Twilio
Join the team as our next Software Engineer (L2) on the Commerce Catalog and Contracts Platform teams!
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
About the job
This position is needed to lead the development of innovative backend solutions within our Catalog and Contracts Platform teams. As a Software Engineer, you will play a crucial role in expanding our Product Catalog capabilities, enhancing our Commerce Orders fulfillment capabilities and Billing Account lifecycle orchestration, ensuring seamless sales operations and minimal business friction. You will also tackle complex billing configurations for over 305,000 active customers and handle the processing of more than 1 billion transactions daily.
Responsibilities
In this role, you’ll:
- Design and implement scalable and robust backend services using Java, Scala, and Python.
- Collaborate with product managers and architects during the product discovery phase to align technical solutions with business needs.
- Lead the API design and architecture to improve system integration and performance.
- Manage cloud-based services and infrastructure to ensure high availability and fault tolerance.
- Optimize database interactions and data storage solutions for high throughput and efficiency.
- Handle the processing and analysis of over 1 billion transactions daily.
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- Strong proficiency in programming languages such as Java, or similar.
- Strong understanding of API development frameworks, system architecture, and frontend and backend development.
- Experience with distributed cloud services, microservices architecture, and cloud infrastructure.
- Solid knowledge of database management and data-driven application development.
- Excellent problem-solving skills and ability to work under tight deadlines.
- Strong communication skills and experience interacting with both technical and non-technical stakeholders in a remote work environment.
Desired:
- 2-4 years of proven experience in Java, Python in a Production environment.
- Experience with high-volume e-commerce systems.
- Experience with AWS or other public cloud infrastructure platforms.
- Familiarity with handling large-scale data (processing and storage).
- Familiarity with DevOps principles and infrastructure as code (IaC) using tools like Terraform or CloudFormation.
- Knowledge of API gateway technologies and message brokers (e.g., Kafka) for building scalable, event-driven systems.
- Proven ability to work collaboratively in a cross-functional team.
Location
This role will be remote, based in the USA but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation
*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.
The estimated pay ranges for this role are as follows:
- Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $114,600 - $143,300.
- Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $121,400 - $151,700.
- Based in the San Francisco Bay area, California: $134,800 - 168,500.
- This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
