Description
Pay Rate: $28.20/hr. (depending on experience)
Shift: Varies
Type: Full Time
PURPOSE
The Spa Therapist at Snoqualmie Casino & Hotel delivers professional therapeutic treatments in a tranquil, luxury spa environment. This role plays a key part in creating a restorative and personalized wellness experience for every guest, contributing to the resort’s four-star service excellence. The Spa Therapist is responsible for expertly performed massages and body therapies, with an emphasis on guest comfort, safety, and service satisfaction.
ESSENTIAL DUTIES / RESPONSIBILITIES
· Therapeutic Treatments: Provide a variety of massage and bodywork services including Swedish, deep tissue, hot stone, prenatal, and other customized modalities. Ensure each treatment is adjusted to the guest’s preferences, physical condition, and desired results.
· Consultations: Conduct detailed pre-treatment consultations to identify guest goals, concerns, and any contraindications. Tailor services to promote optimal outcomes and well-being.
· Sanitation: Uphold all cleanliness and sanitation protocols in accordance with Washington State requirements and spa procedures. Disinfect treatment rooms and equipment before and after every session, ensuring a consistently clean and inviting space.
· Teamwork: Collaborate with fellow therapists, estheticians, and Spa & Wellness Concierge to deliver a cohesive and exceptional guest experience. Contribute to spa operations by assisting with laundry, room resets, and maintaining tidy shared areas.
· Product Knowledge: Maintain a strong understanding of all massage oils, body scrubs, and wellness products used in treatments. Offer informed recommendations and promote homecare products when appropriate to enhance results.
· Guest Service: Provide every guest with a welcoming, attentive, and professional interaction, in alignment with Snoqualmie Casino & Hotel’s elevated service standards. Address guest concerns or preferences with discretion, compassion, and care.
· Documentation: Accurately record guest treatment details, preferences, and any notes that support individualized care for future visits. Maintain confidentiality and ensure compliance with all regulatory guidelines.
· Other duties as assigned.
Requirements
Education and Experience:
- Two (2) years of experience in a spa or wellness environment.
- Hold and maintain a current Washington State Massage Therapist license.
- Proven experience delivering therapeutic massage and body treatments in a spa or wellness setting.
Skills and Abilities:
- Guest Service: Exceptional interpersonal skills with a focus on relaxation, trust, and guest satisfaction.
- Communication: Clear, respectful communication with both guests and team members to foster a supportive and serene environment.
- Customization: Ability to assess and adapt treatments based on individual guest needs, physical conditions, and preferences.
- Sanitation: Strict adherence to health and hygiene standards, with high attention to detail in all areas of cleanliness.
- Teamwork: Willingness to support overall spa operations, work collaboratively with peers, and respond to shifting needs in schedule or guest volume.
- Time Management: Strong ability to manage treatment durations and transitions smoothly while staying punctual and focused.
PREFERRED
Education and Experience:
· Forbes or AAA Diamond Service Standards experience
· Training or certification in additional wellness modalities such as reflexology, lymphatic drainage or aromatherapy.
Snoqualmie Casino & Hotel exercises Snoqualmie Tribal Member/Native American preference in hiring, in compliance with the Snoqualmie Tribal Employment Rights Ordinance (TERO). You must obtain and maintain a Gaming License from the Snoqualmie Gaming Commission. Pre-employment drug testing is required for all positions. The use of marijuana will not disqualify an applicant for positions in any department other than Transportation (Valet, Driver I). DOT panel testing is required for the Driver position.
