Schedule
Days
Flexibility required for evenings and weekends
Role Overview
Centralized referral coordination for IU Health Physicians
Outbound calls to patients and physician offices
Inbound calls from the Referral/Appointment Navigation mainline
Use of multiple electronic healthcare systems (EMR)
Appointment scheduling, patient registration, and triage facilitation
High-level customer service and problem resolution
This position serves as consultation and referral support for the Referral Team, as part of the Patient Access Center
Position will be remote
✅ Requirements
Education: High school diploma or equivalent
Experience:
2+ years in customer service
Medical field experience required
Referral coordination experience preferred
EMR systems: E-Centaurus, Cerner, Careweb
Insurance referral/precertification experience preferred
Skills:
Strong communication and interpersonal skills
Multitasking, attention to detail, and organization
Medical terminology knowledge
Confidentiality handling
Time management
Multi-line phone and data entry proficiency
Teamwork and initiative
Problem-solving and decision-making
- Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
- IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
- A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
- With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
- At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
- Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.
