Specialist, Technical Account Management - Okta Enterprise

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. 

Join our team! We’re building a world where Identity belongs to you.

• Build deep, long-lasting relationships with customers as their go-to technical advisor.
• Provide expert guidance on implementing and optimizing Okta’s Workforce Identity solutions.
• Collaborate with customers to design identity strategies aligned with their business objectives.
• Earn customer trust by understanding their goals and use cases and recommend best practices relating to process changes, product adoption, configuration, and additional features to meet requirements
• Maintain focus on increasing subscription adoption, customer satisfaction, and retention
• Partner with Okta’s account teams and Customer Success Managers to develop and execute strategic success plans.
• Resolve technical challenges by coordinating with internal teams, including support and engineering.
• Proactively share product insights and deliver enablement sessions to drive adoption and technical success.
• Serve as a thought leader, providing best practices, workshops, and training.

• 3+ years of experience in information technology, cloud platforms or software industry, preferably in a fast-paced environment.
• 1+ years of experience as a Technical Account Manager (TAM) or comparable role such as Technical Consultant, Product Management, Solution Architect, or similar role
• 1+ years in identity and access management, including SSO, MFA, lifecycle management, or security best practices.
• Solid understanding of one or more of the following:
  • Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect)
  • Legacy applications in a hybrid IT environment with non-standard applications (i.e. those that do not support modern identity federation protocols)
  • Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business processes (ITSM, HR, etc)
  • SaaS deployment such as Salesforce, Box, Office 365, Workday, and HR as master for identities
  • Lifecycle management scenarios to 3rd party systems and applications (Workflows, HR-driven provisioning, MSFT integrations, SCIM, etc)
  • Security and performance monitoring and 3rd party signals integrations (SEIM, MDM, WAF, etc)
• Strong problem-solving skills and the ability to manage escalations effectively.
• Proven ability to collaborate cross-functionally and drive customer-focused outcomes.
• Excellent communication skills, capable of translating complex technical topics into actionable insights. Ability to set expectations and communicate goals and objectives with customers at various levels, up to CxO
• Ability to track and influence customer behavior and health metrics across a portfolio of accounts
• This position is remote, but you must reside in Pacific, Mountain, or Central US timezones. Some travel required

• BA/BS/MS in Computer Science, Information Technology or related discipline or equivalent work experience required
• Relevant certifications (e.g., Okta Certified, CISSP, or equivalent)

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Below is the annual On Target Compensation (OTE) range for candidates located in California, Colorado, New York and Washington. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us. 

What you can look forward to as a Full-Time Okta employee!

• Amazing Benefits
• Making Social Impact
• Developing Talent and Fostering Connection + Community at Okta

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Some roles may require travel to one of our office locations for in-person onboarding.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.