Stabilization Services Manager

Position Description

Work, Serve, Thrive. With the City of Durham
Advance in your career while making a real difference in the community you serve.

Hiring Range:$ 90,001 - $108,001
Hours/Shift: 9 am to 5 pm

In 2022, the Durham Community Safety Department (DCSD) launched four 911 crisis response programs—collectively known as HEART (Holistic Empathetic Assistance Response Teams)—to meet the needs of people in crisis with compassionate care and behavioral health expertise. Interested applicants can visit our website and dashboard, watch this CNN clip, listen to this NPR segment, or read this piece from The Assembly to learn more about our department. As part of a movement transforming 911 responses, the Community Safety Department generates insights that affect cities across the country who visit, meet, and learn from and with HEART. Your work here will help seed a national movement.

In 2025, DCSD’s scope of work is growing to include other dimensions of community safety. DCSD will add a new division focused on stabilization services that will include a reentry program, a guaranteed income program, street outreach, homeless services, Care Navigation, Familiar Neighbors and an Office of Survivor Care. This expansion represents an exciting new phase in DCSD’s development—and a thrilling opportunity to pair alternative response programs with stabilization services that can better support neighbors as they journey through and out of crisis.

About the position

DCSD is currently hiring for a Stabilization Services Manager to provide leadership and strategic direction over three of our Stabilization Services programs: Care Navigation, Familiar Neighbors, and the Office of Survivor Care. Each program includes its own program manager who will report to the Stabilization Services Manager Below are brief descriptions of each program:

• 
  Care Navigation teams provide follow up care to neighbors in need of additional support after a 9-1-1 call. Teams typically work with neighbors for about a month, aiming to connect them with longer term resources during that time. Teams consist of clinicians and peer support specialists.
• Familiar Neighbors teams support people with complex needs – often at the intersection of homelessness, mental illness, and substance use - who are interacting frequently with the criminal legal system. They carry relatively small caseloads and will work with neighbors for longer periods of time, as required by the neighbors’ needs.
• The Office of Survivor Care provides support to survivors of gun violence and their family members. It focuses on (a) bridge therapy and assertive outreach, helping neighbors connect to long term supports, (b) advocacy and assistance to neighbors applying to state compensation funds, and (c) acts as a coordinating entity for local resources in the realm of survivor care.

The Stabilization Services Manager will receive general direction from the Assistant Director and exercise direct supervision of professional staff.

Duties/Responsibilities

• Work closely with the DCSD’s Director and Assistant Director of Stabilization Services to ensure high quality delivery of crisis response services.

• Manages, coaches, and provides support to the program supervisors of the Care Navigation, Familiar Neighbors, and Office of Survivor Care programs.
• Sets strategic direction for programs in conjunction with the program supervisors and the Assistant Director.
• Develops and refines policies and standard operating procedures for each program area.

• Coordinates with City departments and external agencies to address any service issues and implement new practices when necessary.

• Evaluates program efficacy in light of performance measures, qualitative data, and other relevant evidence. Routinely recommends and implements methods to improve program performance.
• Works closely with external partners to build pathways to external resources, facilitating relationships that are warm, cordial, and productive.

• Participates in the development and administration of the departmental budget; forecasts funds needed for clinical care and staffing; and recommends budgetary adjustments as appropriate and necessary.
• Maintains standards around and fully comply with federal, state, and local policies on documentation and records related to supervision, client care, and monitoring.
• Contributes to strategic planning activities and conversations regarding the performance and direction of the department, particularly regarding stabilization services and departmental culture.

Minimum Qualifications & Experience

• Bachelor’s degree or equivalent in Public Policy, Public Administration, Public Health, Social Work, Counseling, Psychology, Business Administration, or related field.
• Six years of professional program administration and/or analytical experience in area of assignment
• Two years of supervisory experience.
• Two years of experience in case management, stabilization services, or crisis response.
• Ability to maintain confidentiality, and particularly HIPAA confidentiality, at all times.
• A track record of demonstrating initiative and sound judgment when handling ambiguity.
• A commitment to and interest in the mission of the department: to enhance public safety through community-centered approaches to prevention and intervention as alternatives to policing and the criminal legal system.
• A commitment to equity, which could include having already attended racial equity trainings.

Additional Preferred Skills

• Master’s Degree from an accredited college or university in Public Policy, Public Administration, Public Health, Social Work, Counseling, Psychology, Business Administration, or related field.
• Licensed for independent practice within any of the following areas:
  • Licensed Clinical Social Worker (LCSW)
  • Licensed Clinical Mental Health Counselor (LCMHC)
  • Licensed Marriage and Family Therapist (LMFT)
  • Licensed Clinical Addiction Specialist (LCAS)

• Knowledge of:
  • diagnosis, evaluation, and treatment planning and psychotherapy,
  • the signs and symptoms of mental illness (i.e. auditory and visual hallucinations, aggressive talk and behavior, thoughts of self-harm or harm towards others, isolation, etc.),
  • methods and techniques used in crisis intervention (i.e. Crisis Intervention Training, Seeking Safety, Motivational Interviewing),
  • principal and practices of person-centered treatment plan development,
  • pertinent agency, federal, state and local laws, codes, and safety regulations.
• Knowledge and experience with service delivery documentation (including counseling/treatment planning), HIPAA/Confidentiality standards, utilization review, and data management.

Strong candidates may also have:

• Significant experience with case management, stabilization services, or crisis response.
• Significant experience with program management and process improvement.
• Expertise in principles and practices of program development, administration, and policy development.
• Strong analytical skills, including the ability to analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.
• Ability to speak two or more languages, with a high priority on Spanish.
• Familiarity with Durham health systems and community resources/services for physical health behavioral and mental health, substance use, Intellectual Developmental Disability, family dynamics, sexual/physical abuse, Veterans' Services, vocational rehabilitation, housing, justice involvement, and other services.
• Advanced collaboration and interpersonal skills with the ability to build consensus and promote the exchange of information among team members and partners.?
• A commitment to, knowledge of, and affection for Durham and its communities, which could include living in Durham.?
• Relevant lived experience in addition to professional experience.
• Experience preparing clear and concise administrative and financial reports.
• Experience with strategic planning.

Benefits – General Full-Time Employees

• 12-13 paid holidays per year
• 13 standard work days of vacation per year
• 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement
• 2 weeks paid military leave per year
• Medical, dental, vision, and supplemental life insurance plans
• State and City retirement plans
• Short and long term disability plans
• Paid temporary disability leave for specified conditions
• City contribution of 13.6% into the N.C. State Retirement System
• Paid funeral leave
• Employee Assistance Program - personal and family counseling
• Paid life insurance equal to annual salary
• 48 hours for volunteer work each year*
• 4 hours parental leave each year
• Workman's Compensation Insurance
• 457 Deferred Compensation Plans

• 401(k) retirement plan (5.0% of salary)
• State retirement plan

• 401(k) retirement plan (5.0% of salary)
• State retirement plan effective first day of the month following date of hire
• Health insurance effective first day of the month following date of hire
• Dental and life insurance, after one year of service
• Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service