Why Join DHCS?
The Department of Health Care Services (DHCS) is the backbone of California’s health care safety net. Our success is made possible by the hard work of more than 4,800 DHCS team members and through collaboration with the federal government and other state agencies, counties, and partners for the care of low-income families, children, pregnant women, older adults, and persons with disabilities. This is an exciting opportunity to join our diverse team in the following role. If you are interested in joining our team, apply today!
About this Role:
The ITWMSS is responsible for a variety of general administrative support functions for the Department of Health Care Services’ (DHCS) ETS. The SSA provides dedicated analytical support to either the Chief Information Officer (CIO), a CEA C, the Business Operations Technology Services Division (BOTSD) Chief, the Information Technology Strategy Services Division (ITSSD) Chief, or the Medi-Cal Enterprise System Modernization Division (MESMD) Chief, CEA B's, working independently on assignments related to ETS operations, management and oversight. The SSA will function in a demanding and changing environment and must be able to apply sound judgment to ensure issues are handled appropriately and with tact and diplomacy. The SSA must have general knowledge of current organizational methods and procedures used in ETS and DHCS.
You will find additional information about the job in the Duty Statement.
Working Conditions
Please see the Telework Information section below for telework details.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.- STAFF SERVICES ANALYST
- ASSOCIATE GOVERNMENTAL PROGRAM ANALYST
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Shall Consider:
ASSOCIATE GOVERNMENTAL PROGRAM ANALYST
Department Information
The Enterprise Technology Services Program (ETS) is responsible for designing architecting, building and delivering secure innovative solutions and services that drive health care quality and for information technology (IT) strategy formulation, enterprise architecture, enterprise portfolio management, and enterprise governance. ETS delivers customer service by providing a secure, reliable IT environment to support the program and administrative objectives of the Department of Health Care Services (DHCS), the Health and Human Services Agency, Office of Health Information Integrity, and Office of the Patient Advocate. ETS establishes IT policy and standards and ensures compliance with state and federal laws and regulations regarding the use of IT and the safeguarding of electronic information; supports a complex portfolio of program systems.
Take a look at some of DHCS' recent projects and happenings that our Department has accomplished in the DHCS Newsroom.
Department Website: https://www.dhcs.ca.gov
Special Requirements
Statement of Qualifications (SOQ) Requirements:
Applicants must include a Statement of Qualifications (SOQ) for this recruitment. The Statement of Qualifications (SOQ) serves as documentation of each candidate's ability to present information clearly and concisely in writing. We request that you refrain from using Artificial Intelligence (AI) assistance while crafting your response. This allows us to evaluate and comprehend your personal writing style, communication skills, and abilities accurately. The DHCS may not consider applicants who fail to provide an SOQ with their application. Resumes do not take the place of the SOQ.
The SOQ must be typed, no more than two pages (2) in length and 12 pt. Arial font. The SOQ must address the following:
- Please describe a time when you had to manage multiple priorities for an executive with conflicting schedules. How did you ensure everything was handled efficiently and on time?
- Please provide an example of a situation where your analytical skills directly influenced a decision or outcome for the organization. How did your analysis help solve a problem or improve processes?
- How do you approach using technology to streamline administrative processes? Can you share a specific example of a tool or system you implemented or optimized to improve efficiency in an executive support role?
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 6/9/2025Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is optional. It may be included, but is not required.
- Statement of Qualifications - Please see Special Requirements Section for Statement of Qualifications.
Desirable Qualifications
- The ability to maintain and handle confidential material with the utmost care.
- Ability and willingness to follow instructions. Adaptable to changing priorities while still being able meet deadlines.
- World-class customer service skills combined with a “customer-centric” mindset.
- The ability to effectively communicate, in writing or verbally, and establish/maintain professional relationships at all levels.
- Strong organizational skills and creative ideas for streamlining processes.
- Experience using the Microsoft Office Suite of applications including, but not limited to: Outlook, Word, Excel, Access, and Visio.
- Ability to effectively plan, organize, and manage multiple workloads and competing priorities. Have the ability to set priorities and meet them in a fast-paced work environment. Strong organizational and time management skills.
- Experience reviewing personnel documents.
- Demonstrates excellent attendance and punctuality.
- Experience with administrative work.
- Ability to effectively align with and implement management direction and decisions.
Benefits
DHCS is dedicated to creating an innovative workplace for its team members that is inclusive, diverse, and interactive! Here are a few of the ways we stay engaged with our team:
- Continuous and ongoing training
- Diversity, Equity, and Inclusion program activities
- Employee Assistance Program (EAP)
Additionally, as a team member of the State of California, you may be eligible for many benefits, such as:
- Medical, including health, dental, and vision insurance.
- Paid Holidays and vacation/leave
- Defined retirement program
- Savings Plus Program (401(k), 457)
- Medical/Dependent Care Reimbursement Accounts
DHCS 2023-2027 Strategic Plan provides more information about our commitment to serving Californians and organizational excellence.
We need your help! Please let us know how you heard about our position by taking this brief optional survey: SurveyMonkey link. This survey is not required to be considered for this position.
Telework Information
The DHCS office location for this position is: 1500 Capitol Avenue, Sacramento, CA 95814.
Business travel may be required, and reimbursement considers an employee’s designated office and residence, subject to regulations and bargaining unit contract provisions. All commute expenses to the reporting location will be the responsibility of the selected candidate.
Additional Information
Paper applications must include a signature. Dates printed on envelopes by mobile barcodes or equivalent mobile print technology are not acceptable proof of the date the application and any other required documents or materials were filed.
Applicants must state their basis of eligibility (List Eligibility, Lateral Transfer, Reinstatement, T&D, or Surplus/SROA), and the Job Control (JC) number and/or position number in the “Examination(s) or Job Title(s), For Which You Are Applying” section on the STD. 678. Surplus/SROA candidates should submit a copy of their letter with their application. Please remove any confidential information (i.e. social security number, date of birth, etc.) as well as any information regarding your LEAP eligibility and/or exam scores from your documents prior to submission.
Here is the link to the exam bulletin for Staff Services Analyst
For all other questions regarding your CalCareer account, please contact CalHR’s CalCareers Unit at (866) 844-8671 or [email protected]
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
