Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Team & Role
TheTechnical Program Management team supporting the Cloud Network Services (CNS) portfolio within Global Cloud Services (GCS) is a globally distributed group of driven, technically fluent professionals based in Seattle, California, New York, and Europe. This team leads complex, cross-functional programs centered on hyperscaler provisioning automation and process governance, with a strong focus on improving observability, availability, and operational delivery across cloud infrastructure. We thrive at the intersection of infrastructure, AI, and cross-org collaboration—working closely with senior leadership and contributing to strategic initiatives that shape the future of cloud operations. Ideal team members are technically curious TPMs with hands-on coding experience (e.g., Python, Go), a passion for infrastructure and hyperscalers (AWS, GCP, OCI), and a sharp eye for integrating AI into workflows and decision-making. If you’re energized by ambiguity, systems-level problem solving, and translating technical detail into executive insight, we’d love to connect.
Are you a technically curious TPM who thrives at the intersection of infrastructure, AI, and cross-org collaboration? Join our Global Cloud Services (GCS) organization and help shape the future of Cloud Network Services.
We’re looking for a driven and technically fluent Technical Program Manager to join our Cloud Network Services team within the Global Cloud Services (GCS) organization. This role leads complex, cross-functional programs focused on improving observability, availability, and operational delivery across cloud infrastructure. You’ll work directly with senior leadership, regularly contribute to executive presentations, and play a key role in shaping strategic initiatives. Ideal candidates bring hands-on coding experience and a sharp eye for integrating AI into workflows, decision-making, and problem-solving—whether through automation, AI-powered insights, or rethinking how AI transforms infrastructure operations.
What you get to do in this role:
- Have experience writing code (e.g., Python, Go, or similar) and can engage deeply with engineering teams.
- Have hands-on experience with AI/ML tools or frameworks, or have led programs that integrate AI into business processes.
- Are passionate about infrastructure, networking, and hyperscalers (AWS, GCP, OCI, etc).
- Thrive in ambiguity and enjoy solving complex, systems-level problems.
- Are a crisp communicator who can translate technical detail into executive insight.
Qualifications
Preferred Qualifications:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- You will operate with a high-degree of autonomy, addressing long-standing organizational opportunities, effecting change within design and our cross-functional partner orgs. To address organizational opportunities, you’ll define an end-to-end plan, engage with executive stakeholders, drive root cause analysis, implement solutions and monitor effectiveness of solutions.
- You’ll implement scalable processes or solutions that help us effectively plan and manage multiple programs to meet our objectives.
- Contribute to the development of the program management function. Share back successful practices, frameworks, tools, and lessons learned that have worked in your Program.
- Identify connections and reconcile possible collisions between different product offerings, features, and platforms.
- Ensure transparency, alignment and clear communication of program status and overall resourcing across the portfolio to key stakeholders.
- Lead challenging, innovative and productive conversations to solve critical challenges in both strategic and tactical circumstances.
- Models change agent behavior by coaching others to solicit buy-in, promote and communicate new scalable solutions to improve execution processes across our organization and beyond.
- Educates cross-functional peers about their discipline and advocates for its value.
- Actively shares knowledge and expertise with others to ensure diversity and inclusion with the goal of elevating colleagues, teams, and community of practice.
- Experience working on and managing large projects or programs with cross-functional teams.
- Deliver solutions and strategies while mitigating or removing obstacles.
- Experience utilizing software to keep projects organized, track metrics, and report on progress.
Basic Qualifications:
- 8+ years of project/program management experience in mid/large size companies, ideally with a focus on network engineering and operations.
- BA/BS degree or higher in Business Management, Computer Information Systems (CIS), Management Information Systems (MIS), Operations and Information Management (OIM) or other equivalent combination of education and experience.
For positions in this location, we offer a base pay of $163,600 - $286,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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