Store Manager - Ontonagon, MI
Looking for a driven professional that thrives in a fast-paced environment while providing the highest level of customer service! We are looking for an upbeat individual who wants to continue to grow their knowledge in the cannabis industry to join our Higher Love team.
We are a wellness focused cannabis dispensary. Our stores offer a wide selection of the finest strains of flower, concentrates, topicals, and edibles. We are a deli style dispensary offering a wide range of products. We strive to provide our customers with a great experience and the ability to take an active role in their wellness through the use of our products.
All staff are here to assist, provide guidance, and education. All staff are required to complete training that will help them be able to provide better guidance to our customers. They will be expected to be knowledgeable, passionate, and friendly to ensure we are cultivating a welcoming environment that brings our customers back to us time after time.
The Store Manager oversees all store operations and functionality, as well as oversees staffing and training, and ensures the best possible customer experience. This position works closely with the Director of Retail operations in effort to provide strategic leadership and direction to the store teams. The Store Manager is responsible for the in-store customer experience to ensure that locations consistently reflect the company’s brand image. They will be responsible for maximizing the profitability of the retail store, controlling operating costs, implementing merchandise programs and achieving sales and profitability goals.
This role requires effective communication and relationship-building with a variety of members across multiple geographies and discipline will be critical.
Job Duties (including, but not limited to):
- Oversee and perform all functions associated with management and oversight of an Adult Recreational Retail Store.
- Manage Store, Marijuana Provisioning Center, operating under licensure from the State of Michigan. Provide direct, transparent, and consistent communication with store teams to ensure compliance and alignment between the store and corporate office.
- Ensure that all Standard Policies and Procedures are accurate and continually updated across retail store portfolio to provide the best practice for staff and customers.
- Assist in ensuring compliance with all relevant statutes, regulations, and directives in all respects, best practices. Build and maintain relationships with local agencies and serve as the point of contact.
- Manage daily financial reporting requirements and oversee all cash handling procedures. Develop and maintain a schedule of all staff.
- Create a consistent in-store experience for customers across all retail operations; work with operations leaders to ensure store experience meets expectations consistently.
- Administer routine inspections to maintain the accurate inventory of all cannabis products.
- Understand the overall retail environment and competitive landscape of the region, such as indirect competition, market awareness, industry trends, etc.
- Coach the team on performance, provide professional development and feedback, and nurture corporate culture.
- Ensure inventory counts and overall stock movement is conducted with minimal discrepancies across stores.
- Accountable for accurate use of Point of Sale, inventory management systems, state compliance/ METRC, on line training system, etc.
- Ensure that workflow and work procedures are documented and that appropriate controls and audits are in place to ensure data and processing integrity.
- Monitor the activities of employees and customers to ensure a safe and secure work environment.
- Manage employees, including hiring and developing, planning, scheduling, assigning and directing work, appraising performance, rewarding and disciplining, addressing complaints, resolving issues.
- Establish initial and ongoing training for employees to ensure a consistent performance and knowledge base of company standard operating procedures, a comprehensive understanding of all marijuana and marijuana-infused or derived products being sold to customers and patients, and best practices for personnel.
- Lead a team of store leadership employees toward effective collaboration and attainment of excellent customer and customer satisfaction.
- Store Managers are expected to know how to open and close the store. They are expected to work 40+ hours in store per week as well as working some weekends each month.
- Report to senior executives on progress and issues, as needed.
- Other duties as assigned.
Qualifications / Experience
- A minimum of 5 years of experience working in a fast-paced retail store environment.
- A minimum of 3 years supervisory and/or managerial experience leading a large diverse team of professionals in a fast-paced retail store environment, including making store schedules, compliance, interviewing, training, coaching, and providing performance feedback to employees, ordering product, inventory control, and loss prevention, etc.
- Proven track-record in consultative sales and sales management experience. Proven ability to analyze and forecast from P/L and other metric reports.
- Demonstrated capabilities with computer systems and applications including, point of sale, cash inventory management, and customer relationships.
- Proficiency with METRC, Dutchie, MS Office Word, Excel and Google mail, calendar, documents. Solid organizational skills and a high-level attention to detail, and a sense of urgency.
- Solid oral and written communication skills, including effective presentation skills and comfort in one-to-one or group situations in a professional and courteous manner.
- Demonstrates a culture of retention. Treats all employees in a fair and professional manner.
- Knowledge of local, state and federal employment laws relating to key areas of responsibility.
Education
- High School Diploma or equivalent required.
- BA/BS degree in retail management, business, marketing or similar area preferred or an additional 4 years of related experience may be substituted in lieu of a degree.
Abilities
- Able to use a computer while sitting or standing for extended periods of time.
- Able to move about a typical office, manufacturing, warehouse, or retail environment.
- Able to perform general office managerial and administrative activities.
- Able to kneel, bend, reach, rotate, and stoop on an intermittent to regular basis daily.
- Able to lift and move up to 25 pounds occasionally.
- Able to work regularly and have on-time attendance.
- Able to work Hours that regularly exceed 40 hours per week.
- Ability to occasionally travel by conventional means including motor vehicle, aircraft and the like within the region and to other locations as required.
Additional Requirements
- A passion for creating a unique and exceptional customer experience.
- A natural and enthusiastic leader with the ability to positively motivate others and build effective teams.
- Must be reliable and honest, tardiness and repeated absences for shifts is not tolerated.
- Must pass any and all required background checks.
- Must be and remain compliant with all legal or company regulations for working in the industry.
- Must possess valid driver’s license.
- Must be 21
Benefits of joining the Higher Love Team:
- Become part of a very wellness-focused atmosphere
- Join one of Upper Michigan's top vertically integrated Cannabis companies
- Help the local community through alternative healing options
- Work in a new upcoming and quickly growing industry, alongside an outstanding group of individuals in a team environment.
- Working in a professional and comfortable environment
- Help destigmatize the use of cannabis by adults
- Have unique learning opportunities through vendor days/interactions
Job Type: Full-time
Pay: From $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
