Store Manager, Silos Baking Co.

SUMMARY 

At Magnolia, the Store Manager is responsible for overseeing all aspects of Silos Baking Co. This position maintains revenue, promotes efficiency and cleanliness, ensures the highest quality food is served to guests, and helps with future menu item planning. This position works from Silos Baking Co. in Waco, Texas. It reports to the Director of Hospitality and has supervisory responsibilities. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Manage daily operations at Silos Baking Co.* 
• Partner with Food leadership to establish and implement team goals based on job role function* 
• Monitor sales, finances, track expenses and increase profitability* 
• Monitor costs, labor, and ordering processes* 
• Communicate to Food leadership anticipated hiring needs 
• Provide weekly sales data for the Senior Manager of Hospitality 
• Ensure accurate record-keeping of daily, weekly, and monthly revenue and expenses, including auditing of cash drawers and reconciliations* 
• Ensure team are adequately trained on recipes and processes 
• Train, supervise, and develop all Silos Baking Co. staff to facilitate quick acclimation  
• Track Silos Baking Co. finances and inventory control to reduce waste and ensure appropriate levels of inventory 
• Approve schedules ensuring facilitation of efficient operation during all business hours and publish at minimum of two weeks in advance 
• Ensure all employees are following Magnolia Handbook policies, sanitation guidelines, and quality standards 
• Partner with Safety to set safety expectations at food business unit and ensure that safety standards are being followed  
• Conduct regular inspections and audits to comply with local, state, and federal regulations 
• Plan, prepare, and coordinate for events, catering, etc. 
• Update Aloha to reflect unit level changes with staff, food items, etc. 
• Address guest complaints related to food quality or service 
• Perform other duties as assigned

*Metrics evaluated on Performance Review 

COMPETENCIES 

• Teamwork: Foster a team environment supporting diversity, equity, inclusion, and belonging. Effectively evaluate team members' strengths and ensure members are operating in their strengths. Identify, communicate to, and train employees whose performance needs to improve. 
• Critical Thinking: Evaluate and address problems quickly, efficiently, and effectively. Have an analytical and unbiased approach. Understand financial metrics, budgeting, and resource allocation to make decisions. 
• Expertise: Maintain a thorough understanding of your area and each role in it to ensure all work is completed accurately and on time. Stay current on trends and advances in your field. Foster employees' abilities to become experts by connecting them with the resources and training needed. 
• Communication: Actively engage in listening to teammates and guests and be open to feedback from guests, peers, and management. Establish communication channels between employees, management and guests. Utilize written and verbal communication skills to convey information effectively. 
• Guest Focus: Establish and uphold a culture of exceptional guest engagement and service, setting a standard through exemplary leadership. 
• Strategy and Goal Setting: Approach change with positivity and curiosity, leading through ambiguity. Break down team goals into daily or weekly goals, establish metrics, and communicate what actions employees must take to contribute to achieving these goals.  
• Hard skills: Proficiency in Microsoft Excel, NetSuite, and restaurant point of sale systems preferred. 

ELIGIBILITY QUALIFICATIONS 

• High school diploma or GED equivalent required 
• 1-3 years of management experience and/or 5+ years of related work experience or a combination preferred  
• Texas Food Manager Certification required 
• Must be available to work weekends, nights, special events, and holidays as business needs require 

PHYSICAL DEMANDS 

While performing the duties of this job, the employee is required to sit; use hands and arms to reach, handle, feel; utilize fine motor dexterity of fingers; talk or hear and taste or smell. The employee is frequently required to stand and walk. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. The employee is expected to utilize team lifting techniques when lifting bulky items or items weighing above 50 pounds and up to 120 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

WORK ENVIRONMENT 

While performing the duties of this job, the employee operates in a fast-paced kitchen environment. The employee routinely uses sinks, ovens, and tools to clean kitchen appliances. The employee is frequently exposed to hot water, potentially slippery floors, garbage disposals, and cleaning chemicals. The employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. 

ACKNOWLEDGEMENTS  

Magnolia is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. 

This job description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description at any time.