About the Team
The Outside Sales team has been the face of DoorDash to our merchant partners since our founding in 2013. Stationed locally, this team creates deep partnerships with local and regional merchants in any given geography. The In Store Sales team is on a mission to redefine and reshape the hospitality industry for restaurant operators both on and off the DoorDash delivery marketplace. We are disrupting the current landscape by opening the door for hospitality operators to a new frontier of streamlined operations, customer insights and relationship management across all channels - from walk-in to at home delivery.
About the Role
As a Strategic Account Executive, you'll work directly with restaurants and hospitality groups, both on and off DoorDash’s delivery marketplace, to support the launch of our new In Store business and to bring the best local and regional merchants on to DoorDash's In Store platform! The Strategic Account Executive (SAE) will identify gaps in a restaurant's current in-store operations and marketing technology through in depth discovery then craft recommendations using the appropriate DoorDash Platform solution: including reservation, waitlist and table management, customer data platform, marketing automation, and more. This role is necessary to the success of empowering hospitality operators everywhere to excel, be inspired, and deliver magical experiences for both in store and off premise guests. You will add new restaurants to our In Store and Commerce Platform product suite and work with a cross functional DoorDash team to guarantee a smooth transition as they come on board and realize the value of the products we provide. The DoorDash Sales team is on a mission to redefine and reshape the hospitality industry for restaurant operators. DoorDash SAEs are trusted advisors and expert relationship-builders, approaching every conversation with potential partners in a consultative manner to identify their existing business challenges and thinking creatively to present the perfect solution.
You will report to the Manager of Strategic Account Executives for In Store as part of our Commerce Platform organization. We expect this role to be flexible with some time in-office (1-2 days/week), but most time in the field (up to 40%), and some time working from home.
You're excited about this opportunity because you will…
- Run end-to-end sales process, with sales discovery, value selling, product solutions and complex pipeline management skills
- Excite both non-Doordash and our existing marketplace accounts on the potential to drive in store revenue through customer engagement
- Engage with strategic decision makers across a variety of buyer personas, including C-suite, VPs, Chefs and business owners, while customizing the story to fit their use case
- Speak to the overall suite of products that DoorDash offers and be able to sell upgrades, upsells, and cross-sells of DoorDash products
- Use internal data and enablement to customize a narrative that showcases forecasted revenue growth and streamlined operations through customized monthly packages to improve sales, growth, and brand perception
- Collaborate with our various cross functional sales teams to engage with target customers and negotiate and re-negotiate sales terms
- Be willing and able to travel across your region (up to 40%), while we offer flexible hours and options to work from home
We're excited about you because…
- You have 4+ years of sales experience with a majority in SaaS technology or other related field
- You’ll have 2+ years of SMB and/or B2B sales experience
- You have worked in an outside sales environment, leading an end-to-end sales cycle
- You have a natural curiosity about people, can build and maintain relationships and drive complex negotiations.
- You have strong verbal and written communication skills and are well organized
- You have knowledge of Excel, Sheets and Salesforce.com and related data skills to create sales presentations
- You have experience in the restaurant, hotel or related full service hospitality industry
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
Compensation
Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.
In addition to base salary, the compensation for this role includes opportunities for sales commission. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
See below for paid time off details:
- For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
- For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
