General Statement
Cashier will work in the Business Office receiving and recording payments for tuition & fees via various sources. Cashier will provide phone and in-person customer service for inquiries from students regarding their student account.
Supervision Received:
Reports to Student Accounts Manager or designee
Duties and Responsibilities:
- Provide phone and counter customer service to students and college community.
- Receive student payments and process those payments on the student record system.
- Maintain accurate records of payments received.
- Research student accounts as needed.
- Receive and record scholarship award notifications, private industry payment vouchers, and tuition waivers.
- File journals, awards and tuition waivers.
- Answer inquiries or refer individuals to appropriate parties or departments.
- Actively support the teaching and learning process; practicing honesty and integrity in and out of the classroom; striving to create and support a student-centered environment while fostering academic innovation and excellence.
- Work actively with other areas of the college to ensure a spirit of college wide collaboration, collegiality, civility, and teamwork. Respect the function of dissent in an academic institution while advancing a collegial atmosphere of campus collaboration.
- Embrace the ideals of diversity and inclusiveness and support the equal rights of all people by advancing the understanding and appreciation of differences including age, race, gender, ability, religious convictions, socio-economic status, ethnic heritage, or sexual orientation.
- Provide flexible, responsive and high-quality service to all, be the students, community, or staff, and continuously assessing processes and procedures and revising accordingly.
- Perform other duties as assigned.
Job Requirements:
Minimum Qualifications:
- Knowledge of the standard procedures and methods followed in receiving and recording cash payments.
- Previous customer service experience with a strong ability to communicate effectively with a diverse population,
- Ability to perform mathematical computations with speed and accuracy, as well as use an adding machine.
Preferred Qualifications:
- MS Office knowledge and ability to use a personal computer.
- Bilingual
Additional Information:
Quinsigamond Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, gender, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.
Quinsigamond Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Diversity, inclusion, and equity are core values at Quinsigamond Community College. We are passionate about building and sustaining an inclusive, respectful, and equitable environment for all students, staff, and faculty. Every member on our college campus enriches our diversity. We support inclusion and are dedicated to ensuring equity in access to opportunities.
Quinsigamond Community College is an equal opportunity/affirmative action employer. Members of underrepresented groups, minorities, women, veterans, persons with disabilities, and all persons committed to diversity and inclusive excellence are strongly encouraged to apply.
Successful applicants will be required to complete a Criminal Offender Record Information (CORI/SORI) request.
