Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
Job Summary
All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Supervisor Aircraft Appearance supports our Purpose by providing overall supervision, performance management, training, and support of assigned Aircraft Appearance personnel and operations. This role provides positive L eadership and ensures Aircraft Appearance delivers legendary Customer Service to both internal and external Customers. The Supervisor Aircraft Appearance is a skilled communicator and strong people leader who looks forward to making a meaningful impact o n Technical Operations in Chicago (MDW) .
Additional details:
A role that supports all hours of the Southwest Operation, including early mornings, late evenings, weekends, and holidays.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
We’re committed to f air hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
Model the Southwest Way
Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees
Adhere to Company Values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment
Invest in Leadership and self-growth through participating in continuous learning and development
Responsibilities
Provides supervision of all Aircraft Appearance Technicians on duty
Ensures workplace safety and that all OSHA and HAZMAT requirements are met
Ensures compliance with all TSA security requirements
Monitors productivity and labor hour requirements
Ensures the collective bargaining agreement is followed
Requests, assigns, and approves overtime
Ensures compliance of Aircraft Appearance program and task card requirements
Monitors, inspects and approves the completed work of aircraft exterior and interior cleaning performed on shift
Monitors Lead Appearance Technician assignments of personnel
Maintains accurate records of work accomplished each shift and provide turnover report
Ensures the Hangar and Line facilities are clean before the end of the shift
Monitors and orders cleaning supplies and notifies the Manager of Aircraft Appearance of any needs
Monitors sick leave and leaves of absence of all Appearance Technicians and takes appropriate action, including discipline when necessary
Ensures Aircraft Cleaning Vendor is complying with proper cleaning and security search procedures/policies and documentation.
Conducts quality audits on Aircraft Cleaning Vendor and submits results to both SWA and Vendor Leadership
May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
Ability to think like an owner. Demonstrates a high level of responsibility and provides direction in a Team-oriented, cross-functional environment
Ability to communicate in a flexible and effective manner (written, oral, interpersonal)
Ability to work independently to achieve results and in a Team environment
Ability to apply logical approaches to solving problems and identifying solutions
Proficient in Microsoft Office tools (Excel, PowerPoint, Word, Teams, etc.)
Skilled in team-building and consensus-building
Ability to build strong interpersonal relationships and lead through influence
Ability to learn and utilize all Southwest Airlines and Tech Ops Department software programs
Skilled ability to lead, and to establish a positive attitude with assigned personnel and other Company Employees
Education
Required: High School Diploma or GED
Experience
Demonstrated experience in directly or indirectly leading team(s)
Fully functioning, broad knowledge in:
Aircraft Appearance or other Airline Operations
Licensing/Certification
Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements
Physical Abilities
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Ability to access restricted areas requiring climbing, crawling, and kneeling
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Must be able to work varying shifts including nights and weekends
Must be able to work extended hours as necessary to meet deadlines
Must be able to travel with some overnight stays to meet the requirements of the position
Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
Pay & Benefits:
Competitive market salary from $82,800.00 per year to $92,000 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Benefits you’ll love:
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**
Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
Competitive health insurance for you and your eligible dependents (including pets)
Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
- Pay amount does not guarantee employment for any particular period of time.
***Profit-sharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
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Job Posting End Date
08/12/2025
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