Supervisor, Guest Arrival (Busch Gardens Williamsburg)

What you get to do:

• Ensure a safe environment for all team members, guests, and animals
• Responsible for the development of Assistant Supervisors, OJTs, and team members by providing training, feedback and coaching
• Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any improvement opportunities
• Ensure compliance to all state/federal regulations, park policies, and department procedures
• Assist in the creation and adjustment of labor line schedules to maximize our resources
• Maintain resources as needed to complete work assignments
• Ensure assigned work areas are within projected financial plans, this includes both revenue and expenses as assigned
• Assist the Director and Managers in various projects to improve park operation
• Handle conflicts between guests and/or team members seeking a win-win solution within company guidelines and strategic objectives
• Know and ensure team members follow all policies and procedures outlined in the team member handbook
• Ensure all team members provide exceptional guest service
• Perform other miscellaneous tasks as required

What it takes to succeed:

• Have a high school diploma or equivalent and be at least 18 years old
• At least 1 year proven leadership experience and a good understanding of labor and expense management.
• Able to successfully complete provided CPR/AED training/certification
• Capable and willing to become trained and certified at all areas within the Operations departments
• Excellent written and verbal communication skills and comfortable speaking in front of large groups of guests and team members
• Able to multi-task and adapt to changes in a fast paced working environment
• Have a working knowledge of Microsoft Office applications
• Able to stand for long periods of time; able to lift 25 pounds and push/pull 50 pounds; comfortable working at heights up to 60 feet, around water and able to walk in sand
• Able to assist in ride testing by riding all park rides
• Available to work varying shifts or hours, which may include days, evenings and nights
• 2 or more years leadership experience preferred
• 3 years guest service experience preferred
• Possession or pursuit of a bachelor’s degree preferred
• A valid state driver’s license with the ability obtain a company driver’s license preferred
• Comfortable working at heights 150 feet preferred