Supervisor, Work Support

About us

National Grid is hiring a Work Support Supervisor for our Electric Operations department in Syracuse, NY

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live.

The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

In this impactful leadership role, you will oversee and coordinate a team responsible for critical support activities that help power safe, reliable electric service across Upstate New York. Working at the intersection of operations, strategy, and customer service, you will guide daily work priorities, optimize resources, and foster strong collaboration across Electric Operations, internal business partners, and external stakeholders. This position offers the opportunity to influence operational excellence, strengthen customer relationships, and play a key role in supporting the delivery of essential energy services to the communities we serve.

Key Accountabilities

• Assign, plan, schedule, coordinate and audit the daily activities of the Work Support personnel.
• Supervise and review the completion of all mandated forms, reports and Company required documentation to ensure compliance with all regulatory agencies and internal departments.
• Monitor work backlog to ensure timely completion of work.
• Review/ approve time entry.
• Oversee the process of managing some requirements and other associated activities that support the Electric Operations Organization.
• Support and help drive the standardization of processes and approaches across Electric Services operational activities.
• Drive performance of the Work Support group through the utilization of metrics. Set expectations of continuous improvement and capture benefits of those improvements.
• Assist and support the completion of emergency/confirming work and ensure the proper closing and updating in systems in a timely manner.
• Supervise and monitor support activities during storm emergencies.
• Create and foster a safe and inclusive working environment.

Qualifications

• Associate degree in Business Administration or related fields and/or equivalent supervisory work experience required.
• 3-5 years qualifying experience (supervisor, project management, team lead, etc.) or equivalent preferred.
• Planning skills including the ability to prioritize assignments.
• Proficient software skills e.g. Microsoft Office products (Excel, Word, PowerPoint, Access, SharePoint).
• Knowledge of Company policies, procedures, regulatory requirements, safety codes and labor agreements.
• Judgement and creative problem-solving skills including negotiation and conflict resolution.
• Forward thinker with innovative ideas.
• Ability to track data, data analysis and report on metrics.
• Strong oral and written communication skills.
• Demonstrate performance excellence.
• Possess knowledge and experience in clerical support, scheduling, operations, work coordination, and distribution design a plus preferred.
• Knowledge of local labor agreements.
• Ability to travel as required to various locations throughout New York is required.
• Valid driver's license required.

More Information

Salary: $71,000 - $100,000 per year

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.

National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.

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