Support Engineer (MPMKVVCL, Bhopal)

NAME OF THE DEPARTMENT/OFFICES/SUB OFFICES: MPMKVVCL, Bhopal

JOB DESCRIPTION

JOB TITLE

Support Engineer

TOTAL NUMBER OF POSITION

3

ESSENTIAL QUALIFICATION

B.E. / B.Tech/MCA/ M.E./M.Tech/B.Sc/M.Sc./Graduate

TECHNICAL QUALIFICATION IF REQUIRED

•Experience in System support, Software and Hardware support, Application and Network support.

• Experience in Windows Server OS (2008/2012/2016),Windows Workstation OS, Microsoft SCCM,Microsoft Office 365 Suite, Microsoft Exchange 2013 & 2016, Active Directory (Added Advantage)

• Field incoming problems from end users to resolve application issues in accordance with end user.

• Investigate and resolve customers‘ issues through the use of product knowledge, excellent troubleshooting skills

• Prioritise, schedule, and administer all Updates, Upgrades and Major software releases in accordance with the Company Release Policy and contractual terms governing release policy.

• Perform hands-on fixes on applications, including installing and upgrading software, database exports, and configuring the systems and applications.

• Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved using standard.

• Identify and learn appropriate software applications used and supported by the Company.

• Administer support/system maintenance activities in accordance with instructions provided by the senior

DESIRABLE QUALIFICATION IF REQUIRED

EXPERIENCE

Minimum 2 Years

ROLE AND RESPONSIBILITY

Support Engineer

KEY SKILLS

• Experience in System support, Software and Hardware support, Application and Network support.

• Experience in Windows Server OS (2008/2012/2016),Windows Workstation OS, Microsoft SCCM,Microsoft Office 365 Suite, Microsoft Exchange 2013 & 2016, Active Directory (Added Advantage)

• Field incoming problems from end users to resolve application issues in accordance with end user.

• Investigate and resolve customers‘ issues through the use of product knowledge, excellent troubleshooting skills

• Prioritise, schedule, and administer all Updates, Upgrades and Major software releases in accordance with the Company Release Policy and contractual terms governing release policy.

• Perform hands-on fixes on applications, including installing and upgrading software, database exports, and configuring the systems and applications.

• Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved using standard.

• Identify and learn appropriate software applications used and supported by the Company.

• Administer support/system maintenance activities in accordance with instructions provided by the senior

LOCATION

MPMKVVCL, Bhopal

WAGES

33200