About Us: CVI is a premier provider of freight forwarding, customs brokerage, and trade compliance services to the international shipping community. Join our team of transportation specialists, customs brokers, technology, procurement, and accounting professionals committed to providing excellent, personalized service while living our Core Values.
Salary / Benefits: We offer competitive salaries commensurate with your skills and experience, and a rich benefits package. Please visit https://cvinternational.com/join-our-team/ to learn more about the benefits & perks of being part of the CV International team.
Responsibilities: This position is responsible for configuring and maintaining Windows 10/11 workstations and associated peripheral devices as well as providing Tier 1 end-user support. The System Support Specialist is expected to proactively coordinate with IT management, staff and vendors to ensure maximum up-time of all systems.
Qualifications / Requirements:
· High school diploma required. Bachelor’s degree in Information Systems or related field is a plus.
· A+ certification or equivalent experience.
· Microsoft 365 certification(s) a plus.
· Proficiency in the configuration & maintenance of Windows 11 desktops & laptops, and peripherals such as printers, scanner/copiers, etc.
· Proficiency with MS365 Office suite as well as other standard business applications such as Microsoft Edge, Google Chrome, Adobe, etc.
· Basic knowledge of Azure cloud services and administration.
· Basic knowledge of the maintenance of Windows 2019 servers.
· Basic knowledge of LAN/WAN & wireless networking.
· Ability to lift and/or move up to 40 pounds.
· Excellent communication at skills and ability to communicate with all levels of the organization.
· Excellent troubleshooting and problem-solving skills.
· Ability to perform/prioritize multiple tasks with minimal supervision.
· Ability to work office hours and flexible 24/7 on-call on a scheduled, rotating basis.
· Must have own transportation and ability for occasional travel on company business.
Essential Duties / Responsibilities:
· Configure, install, & maintain all system hardware and software for Windows 11 desktops & laptops as well as peripherals.
· Maintain inventory of all company IT assets.
· Provide end-user support for hardware, peripherals & software such as MS365 Office suite applications.
· Conduct basic maintenance & updates on Windows Server 2019 servers.
· Manage & maintain company mobile phones.
· Provide after-hours coverage for end-user support on a scheduled, rotating basis.
· Periodically travel to remote offices for maintenance of hardware & software.
· Other duties as assigned in support of overall IT functions.
The above statements are intended to describe the general nature and levels of work performed by people assigned to this position. They are not to be construed as an exhaustive list of all job duties performed by a person assigned to this position. Nor is this summary an employment contract or promise of ongoing employment.
Job Type: Full-time
Benefits:
- 401(k) matching
- Employee assistance program
- Flexible schedule
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Application Question(s):
- What is your desired salary range?
Ability to Commute:
- Norfolk, VA 23507 (Required)
Work Location: Hybrid remote in Norfolk, VA 23507
