PATIENT ASSESSMENT AND PLANNING:

• Assess patient eligibility for specific service needs.
• Develop individualized integrated action plans for each patient.
• Evaluate effectiveness of recommended services and adjust recommendations as needed.

• Refer and connect patients and families with available resources.
• Monitor adherence to recommendations and follow up accordingly.
• Assist patients in accessing appropriate medical, social, education, and employment resources.

• Complete detailed reports on needs assessment and case management activities.
• Ensure timely and comprehensive input of all necessary case management data into the electronic patient health record.
• Ensure timely and accurate completion of documentation, meeting assessment and treatment plan completion expectation deadlines.

• Provide crisis and de-escalation techniques.
• Ensure patients have reliable, consistent transportation to BrightView and other care providers.
• Coordinate patient care with other BrightView team members.

• Attend required meetings, including individual and group supervision, treatment team meetings, and quarterly in-service.
• Adhere to all necessary regulatory and company requirements in documentation and evaluation.
• Participate in TCM audit, meeting assessment and treatment plan completion expectation deadlines, and ensuring appropriate grammar and use of technical/medical terminology.

KNOWLEDGE SKILLS, AND ABILITIES

• Excellent verbal and written communication skills
• Highly empathetic and compassionate to effectively support the recovery journey of BrightView’s patients
• Competent at working with a diverse population of colleagues and patients
• Natural problem solver, looks for solutions to best meet patient needs with a sense of urgency
• Team-player, able to work collaboratively in a multidisciplinary healthcare environment
• Adaptable and agile within a dynamic work environment
• Technologically capable, comfortable operating in multiple systems for communication and documentation purposes. Familiarity with MS Office software (Outlook, Teams, Word, etc) preferred
• Embraces BrightView’s culture of compliance - operates with a high degree of integrity and compliance to work standards and regulatory requirements
• Familiarity with HIPAA and 42-CFR Part 2 desired
• Prior experience with harm reduction a plus

• PTO (Paid Time Off)
• Immediately vested and eligible in 401k program with employer match.
• Company sponsored ongoing training and certification opportunities.
• Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
• Tuition Reimbursement after 1 year in related field