TDI-Network Specialist IV

Do you have a passion for public state service and enjoy making a difference?  Don’t miss out on this opportunity. The Texas Department of Insurance (TDI) is hiring! Apply today if you’re looking for a rewarding career in public state service. TDI regulates the insurance industry, administers the Texas workers’ compensation system, educates, and protects consumers. TDI is located at the Barbara Jordan Building at 1601 Congress Avenue in Austin, near the Texas Capitol. 

Benefits of working at TDI:

·       Flexible work schedules.

·       Work-life-balance.

·       96 hours of accrued vacation a year.

·       96 hours of accrued sick leave a year.

·       20+ holidays every year.

·       Career advancement opportunities.

·       Free parking.

·       401(k) and 457 Programs.

·       State of Texas retirement plan with a lifetime annuity through the Employee Retirement System of Texas (ERS).

·       Free comprehensive medical insurance for full-time employees and 50% off premium costs for dependents (state pays other 50%).

·       Optional benefits like dental, vision, life insurance, and many more.

·       Qualified employer for the Federal Public Service Loan Forgiveness Program. 

Before you apply:

Learn about our selection process, our military employment preference, licensing, and credential requirements.

Network Specialist IV (Network Specialist)

·       Performs highly complex (senior-level) network systems work. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment. Employees at this level may: Coordinate and/or design and maintain local area network implementations.

·       Monitor network security, including registering users and installing firewalls.

·       Monitor the operational network environment and take corrective measures to ensure efficient performance.

·       Design or coordinate the designing of the procedures necessary to save and recover local area or wide area network environments from hardware and software failures.

·       This position requires up to 10% travel throughout the state of Texas.

·       May be required to work overtime, on holidays and weekends.

This position:

·       Uses software monitoring tools and other techniques to maintain high quality diagnostic capability to solve complex networking problems

·       Leads or assists with the installation, maintenance, administration, and troubleshooting of local- and wide-area network technologies including, but not limited to: VLANs, BGP, VoIP, Quality of Service, Routing, Switching, Wireless Networking.

·       Receives high level instructions for tasks and activities, organizes instructions into detailed tasks

·       Utilizes the agency ticketing system to enter and track problems and work request

·       Creates automation routines using scripting and other programming languages

·       Assists development and project teams in designing applications consistent with established architecture

·       Creates and maintains accurate documentation

·       Conducts training of staff prior to implementation of systems, provides advice and guidance during and post implementation

·       Oversees, trains, and mentors other team members on adherence to accepted operating procedures

Performs other duties as assigned 

This position requires: 

·       Graduation from an accredited four-year college or university with major coursework in computer science, management information systems, or a related field is generally preferred.

·       Three years of network infrastructure support

·       Regular work attendance

Note: Education and experience relevant to position requirements may be substituted for one another on a year-for-year basis. 

Preferences for this position include:

·       Experience maintaining the following Cisco products; Identity Services Engine(ISE), Firepower Management Console (FMC), Cisco Next Generation Firewalls, VPN, 9K switches, routers, Umbrella SWG, and Meraki wireless.

·       Experience writing scripts to automate network management, e.g., Python, Perl, Bash, PowerShell.

·       Network performance monitoring and capacity management

·       Network Certification

This position requires demonstrated knowledge of:

·       State laws, rules, procedures, and regulations relevant to job requirements.

This position requires demonstrated skill in:

·       Problem solving and critical thinking.

·       Using Microsoft Office software applications, including Word, Excel, Outlook, and SharePoint.

·       Using personal computers sufficient to enter and extract data from related systems and programs such as Centralized Accounting Payroll and Personnel (CAPPS) and other systems required to perform the job.

·       Operating a motor vehicle in a safe and courteous manner in compliance with traffic laws.

·       Recognizing, analyzing, and resolving network problems.

This position requires the demonstrated ability to:

·       Communicate and work effectively with a wide range of people with varied skills, knowledge, and backgrounds.

·       Maintain the confidentiality of sensitive information.

·       Analyze and solve work-related problems and work independently on a variety of administrative work and technical assignments.

·       Manage and coordinate multiple tasks and priorities to meet necessary deadlines.

·       Work both independently and as a team player.

·       Satisfy the requirements to maintain fully qualified driving status.

SUMMARY OF PHYSICAL REQUIREMENTS

The physical demands described here are represented of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Must be able to lift 50 pounds using proper lifting and safety techniques as well as pull, push, reach, stretch, kneel, crawl, stoop, crouch, climb, and walk.

Military Employment Preference

Get help translating your military work experience and training courses into civilian job terms, qualifications/requirements, and skill sets. Redact personal or sensitive information from all attachments.

To receive a military employment preference, you must submit the following documents, as applicable, with your application. See How to Apply – Military Employment Preference.

How to apply:

All applications must contain complete job histories, including job title, dates of employment, name of employer, manager’s name and phone number, and a description of duties performed. We may reject applications that do not include all the required information. Resumes do not substitute for this required information.

Submitted through Work in Texas:

Work in Texas (WIT) applicants must complete supplemental questions to be considered for the position. To complete supplemental questions, go to CAPPS Career Center to register or log in and access your profile.